Fundraising Relationship Assistant

**Job Title**: Fundraising Relationship Assistant

**Region**: Homebased/Aylesford

**Directorate**:Fundraising

**Contract**: Permanent, full time. 35 hours per week
**Salary**: £20,246 per annum

**The Role**

At the Royal British Legion, we believe in building on potential. As a Fundraising Relationship Assistant, your ability to provide supporter-centric stewardship journeys for volunteer fundraisers and help them realise their fundraising ambitions, could havea real impact on people’s lives.

At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them.

We are the country’s largest Armed Forces charity, with 210,000 members, 50,000 volunteers and a network of partners and charities; helping us give support wherever and whenever it’s needed.

As a Fundraising Relationship Assistant, you will be responsible for providing high quality supporter experience and engagement to meet KPI’s and grow long lasting relationships with our supporters.

If successful, the main duties of your role will be:

- Act as a key contact for supporters and volunteers, providing them with information and support to conduct their fundraising activities.
- Ensure that supporter experience and supporter engagement is maximised with existing and new supporters at all times throughout their journey to maximise income targets and KPIs.
- Provide agreed stewardship activity for volunteer fundraisers to maximise fundraising KPIs and supporter satisfaction.
- Engage in stewardship activity in line with plans and objectives, ensuring regular feedback and communication with Team Leaders to enable them to manage workflow within the team.
- Maintain clear and accurate supporter records using a CRM database to record supporter details and interactions and retrieve information to support stewardship activity.

**About the Royal British Legion - Careers in Fundraising**

Across the country, in every city and on every street, the RBL is there to support our Armed Forces community.

With over 200 employees, our Fundraising teams form an important part of this pack. Their passion and collaboration bring in millions of pounds every year. Money that goes on to improve and change the lives of this community.

It's this mission, this scale, this challenge and the values we all live by, that makes the RBL such a fulfilling place to thrive.

As a directorate we commit to ensuring our supporters feel valued, and driven to deliver fundraising that is effective, agile and sector leading. We do this by putting supporters at the heart of everything we do, and by embedding a learning culture in ourteams where process improvement and innovation are embraced and celebrated.

So, if you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, we think you’ll finda role here that works for you, with career opportunities right across the UK.

**Diversity Statement**

We believe that the compassion, understanding, and service we show each and every individual should be reflected in the way we all support, respect, and include every individual who works with us. We want everyone involved in our work or receiving our services,to feel proud to contribute to or be part of a diverse and inclusive organisation.

We recognise that we still have a long way to go to ensure that we make the RBL a truly great and inclusive organisation to work for and be part of so we have set out our commitments to provide a clear path to deliver this ambition. We will keep listening,learning, and sharing our progress and impact.

**How to Apply**

**Closing date for this role is**: 12/03/2023