Customer Service Advisor

3 weeks ago


Aylesford, United Kingdom Priory Direct Full time

An exciting opportunity to join a sustainability-focused family run business.

Priory Direct are a sustainable packaging company helping 21,000 businesses in the UK minimise their environmental impact and keep their businesses running.

Customer service is key to our business as we have long term customers. We love to have great people in our team who enjoy helping our customers, solving their challenges, and improving their sustainability with new product innovations and charity donations.

Your role:

- Assist customers with delivery and payment enquiries
- Give outstanding support to inbound callers and live chatters
- Help our customers and prospects find the right packaging products
- Help raise awareness of new product and sustainable innovations
- Identify opportunities to grow key relationships with new customers

Key skills:

- Experience in providing great customer service
- Experience working in team
- Strong communication skills & attention to detail
- Ability to work with Outlook, Livechat, and Web-based systems - good IT literacy in general

Not necessary but desirable:

- Ecommerce and packaging knowledge
- Account management and key customer relationship experience

Remuneration:

- The role comes with a remuneration of £20,000 - £23,000 per annum starting salary depending on experience. This is a starting salary, and we operate a model that offers annual increases in line with performance and progression in addition to our discretionary annual profit share bonus. There are also some unique and positive job perks for you to consider below - we pride ourselves on being a great place to work and in offering great career progression and stability.

Job Perks:

- Excellent Culture - everyone has a voice, open access to directors, and managers, collaborative weekly sprint planning
- Volunteering Days - 2 fully paid days of volunteering a year
- Flexible Working Policy - one day per week in the office minimum requirement but a great working environment that we’d love to have you in as much as possible
- Enrolled onto the Nest Pension Scheme with company and personal contributions provided
- Strong Holiday Package - 25 days per year plus bank holidays (one is a present for your birthday which we encourage you to book off)
- Dog Friendly Office - if it works for them, bring them, we love them
- Casual Dress Code - dress how you feel most-comfortable most of us are smart casual Monday to Thursday and full dress down on Fridays
- Quarterly Priory Quiz Events - encourage you to come along - they’re lots of fun and normally for charity
- Annual Staff Party - winter and summer events
- Onsite Parking & 5 minutes’ walk from New Hythe Station
- Onsite Kitchen Facilities
- Decent Coffee Machine for any Coffee Aficionados
- Access to the Cycle to work scheme where we help you with your purchase of a bike and save you a minimum of 20%
- Subsidised membership to local gym and pool
- Supportive family run work environment - as above but really a core part of our business
- Monthly Personal Development Meetings with your direct manager to give clarity on performance, praise, and support with your career development
- Annual performance and salary reviews - the reviews are related to your performance and progress
- Annual Profit Share - when we beat our budget targets, we give an annual profit share bonus to all staff

*We at Priory Direct have a commitment to diversity, equity and inclusion, supported by our polices and principles

**Salary**: £20,000.00-£23,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Gym membership
- On-site parking
- Profit sharing

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Aylesford, ME207FE: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: PD:CS23



  • Aylesford, United Kingdom The Recruitment Co Full time

    We are currently recruiting for Customer Service Advisors to join our client existing team based in Maidstone this will be an office based role. You will be completing 4 weeks of training before being entered onto the 4 week rota. Our client is a well known parcel distributor and this role involves working within their Depot's Customer Service Hub **What...


  • Aylesford, United Kingdom Page Personnel - UK Full time

    Temporary to Permanent - Customer Service **About Our Client**: Our client is a prominent player in the industrial and manufacturing sector, with a sizeable workforce spread across multiple locations. They pride themselves on delivering high-quality products, innovative solutions, and exceptional customer service. - Respond promptly to customer inquiries...


  • Aylesford, United Kingdom ASI Recruitment Full time

    **Senior Service Advisor** **Maidstone Area** **£30,500 - £32,000 Basic + Bonus** **Prestige Dealership** **Day off in Lieu for your Saturdays** If you are an experienced Automotive Senior Service Advisor looking for a fresh and exciting new challenge in a prestige dealership based in the Maidstone area, then this is the role for you. **Salary and...


  • Aylesford, United Kingdom Britannia MOT & Repair Centre Ltd Full time

    We are looking for a highly organised Customer Service Assistant to support the Manager in the day to day running of our independent MOT station & garage. The job role is part time and will include dealing with customers, booking vehicles in and out, ordering parts, organising returns, invoicing and other admin tasks. You must possess excellent communication...


  • Aylesford, United Kingdom New Appointments Group Full time

    **Responsibilities**: - Maintain the database - Record all call logs - Promote products and services available - Take bookings from customers - Liaise with existing customers for routine check in with the possibility of booking them in for an additional service. Working Monday - Friday - 25 hours per week Due to the location you will be required to have...


  • Aylesford, United Kingdom Qualitex Supplies Full time

    Customer Service/Spares Assistant - Qualitex Supplies LtdAylesford, Kent, ME20 7SP Full time (8.30am - 5.00pm, Monday to Friday), permanent GBP22,500 + depending on experience Please Note: Applicants must be authorised to work in the UK Qualitex Supplies is an established family-owned distributor of shower and bathroom products, celebrating over 30 years...


  • Aylesford, Kent, United Kingdom Qualitex Supplies Full time

    Customer Service/Spares Assistant - Qualitex Supplies LtdAylesford, Kent, ME20 7SP Full time (8.30am - 5.00pm, Monday to Friday), permanent GBP22,500 + depending on experience Please Note: Applicants must be authorised to work in the UK Qualitex Supplies is an established family-owned distributor of shower and bathroom products, celebrating over 30 years...

  • Sales Advisor

    7 days ago


    Aylesford, Kent, United Kingdom M4 Recruitment - Central resourcing Full time

    M4 Specialist are currently looking for a sales advisor based in Aylesford with one of our local clients.. We are looking for a competent sales professional with a high level of emotional intelligence capable of working with our internal teams as well as performing against sales targets. If you have experience of the removals or logistics industry thats...

  • Sales Advisor

    7 days ago


    Aylesford, Kent, United Kingdom M4 Recruitment - Central resourcing Full time

    M4 Specialist are currently looking for a sales advisor based in Aylesford with one of our local clients.. We are looking for a competent sales professional with a high level of emotional intelligence capable of working with our internal teams as well as performing against sales targets. If you have experience of the removals or logistics industry thats...

  • Sales Advisor

    7 days ago


    Aylesford, Kent, United Kingdom Resourcing Group Full time

    M4 Specialist are currently looking for a sales advisor based in Aylesford with one of our local clients.. We are looking for a competent sales professional with a high level of emotional intelligence capable of working with our internal teams as well as performing against sales targets. If you have experience of the removals or logistics industry thats...


  • Aylesford, United Kingdom Genuit Group plc Full time

    Genuit Group are currently recruiting for an Occupational Health Advisor to work in Aylesford, Kent. Role: To support the development, implementation, maintenance and review of all Occupational Health and Wellbeing matters, absence management strategies and departmental policies. The post-holder will have a main base of work but will be expected to travel to...


  • Aylesford, United Kingdom Genuit Group plc Full time

    Genuit Group are currently recruiting for an Occupational Health Advisor to work in Aylesford, Kent.Role: To support the development, implementation, maintenance and review of all Occupational Health and Wellbeing matters, absence management strategies and departmental policies.The post-holder will have a main base of work but will be expected to travel to...


  • Aylesford, United Kingdom Evri Full time

    We have an exciting opportunity for a Proactive Service Operative to join our evolving team. We're always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day.The purpose of this role is to to ensure all our customers are connected with their...


  • Aylesford, United Kingdom Circle Health Group Full time

    Applicants should meet the following criteria: Ability to work under pressure. Ability to prioritise work and meet deadlines. Positive ‘can do’ attitude Previous Experience is required Some experience of working within a sterile services unit Duties of this role include: To provide a first-class decontamination sterile service to the...

  • Driver 7.5t C1

    4 weeks ago


    Aylesford, United Kingdom City Plumbing Full time

    **#BelongWithUs**: Come and join us as an HGV Cat C1 7.5t Driver to help us grow, deliver sales and exceed customer expectations **The role**: As an HGV Cat C1 7.5t Driver, you’ll be committed to delivering an outstanding level of service, and you’ll be professional, driven and enthusiastic. The LGV Cat C1 7.5t Driver role reports into the branch...

  • Sales Order Processor

    4 weeks ago


    Aylesford, United Kingdom Huntress Full time

    Job Title: Sales Order Processor **Salary**: £24-28,000 Location: Aylesford Please note the role would require one Saturday shift every other week! Key Duties: - Receiving inbound calls - Processing orders - Updating customers on their orders and answering/resolving any queries - General administration tasks + excellent customer service Skills...


  • Aylesford, United Kingdom Huntress Full time

    Operations Administrator Salary - £32-35,000 Our client is looking for an Operations Administrator with a good technical knowledge to join their friendly service team. Key Requirements - Experience in a technical industry/working with engineers - Excellent customer service skills - Experience quoting technical works - Excellent communication skills Main...

  • Sales Executive

    1 month ago


    Aylesford, United Kingdom Sytner Group Full time

    Sytner Group are excited to offer a Permanent Sales Executive role with a basic salary of £, and the potential to make a generous commission. Our Sales Executives really are at the heart of ensuring that we deliver first class customer experiences to every customer that visits one of our dealerships. Interested? Read on for what we are looking...


  • Aylesford, United Kingdom Interpersonnel UK Limited Full time

    Sales Logistics Administrator Aylesford Full time / Permanent Competitive Salary Our client is well known building materials supplier who are currently seeking an Internal Sales Logistics Administrator to join their team based in Aylesford on full time permanent basis. As an independent business our client can offer real job satisfaction in an...

  • Casual Receptionist

    4 weeks ago


    Aylesford, United Kingdom tmactive Full time

    **Casual Receptionist** **Hours: Casual work as and when required** **Hourly Rate: £7.13 - £10.42 (NMW/NLW)** We are seeking a professional Receptionist who takes pride in offering excellent customer service, in a role that is varied and challenging, but equally rewarding. As a Receptionist of our busy Leisure Centre, you will play a key part in the...