Print/mail/scan Production Associate

2 months ago

Belfast, United Kingdom Xerox Full time

City- Belfast- State/Province- Ulster- Country- Ireland, Northern Ireland- Department- Service Delivery- Date- Tuesday, September 5, 2023- Working time- Full-time- Ref#- 20031244- Job Level- Individual Contributor- Job Type- Experienced- Job Field- Service Delivery- Seniority Level- Entry Level**Description & Requirement**:
**About Xerox Holdings Corporation**Job Location: HSC BSO Belfast**

**Key Roles and Responsibilities:
- You will be expected to provide support and advice to the client in relation to the Digital Scanning & printroom Document services - This will include, but are not limited to:
- Provide onsite Digital Scan/Print based services to client staff with primary focus on key Scan projects - by utilising the Xerox devices located in the Xerox digital hub room. There may also be a requirement for finishing should services expand to print production e.g. utilistation of various pieces of Finishing Equipment, for binding, guillotining and folding of printed/copied materials.
- Provide 1st level fix to Digital hub room and fleet devices in the area - including the clearing of paper jams, replacing consumables and troubleshooting printing issues. Drive toward the delivery of contractual services and expansion of non-contractual services thus contributing to the Xerox business targets and plans
- Provide Document processing Services as required e.g. - hybrid mail i.e. scanning inbound/outbound post etc.
- Stock Management - Consumables/Paper supplies management and ordering
- Provision of adhoc tasks & services e.g. print procurement or design
- Activity Reporting - track through to process completion all scan/print/mail tasks as above for reporting and audit purposes

**Key Role Tasks and Activities:
- To be a point of contact for Digital Scanning & Document Production from HSC BSO stakeholders:
- Utilise all resources available in order to ensure job requests undertaken are completed in line with the Service Level Agreement and Statement of Work relevant for the customer including:

- **Document Production Consultation**: Act as a centre of competence/SME when advising clients on job set up & submission - including complex technical scanning/copying/printing & finishing requests, and discussing their bulk scanning & production requirements and turnaround times to optimise job scheduling to achieve maximum productivity and effectiveness
- ** Bulk Scanning**: To accept on site physical files and manifest all that has been received
- o Preparation of old physical paper documents for scanning on site to clients network- o Job set up on relevant systems for scanning, indexing and naming conventions- o Relevant scanning of pre prepped clients documents on on-site scanners to include bulk scanning and flat bed usage when required- o Final amalgamation of scanned jobs to pdf files to be uploaded to clients destination- **Print production**:

- o looking to schedule effectively for Colour and B&W printing jobs of varied sizes and layouts i.e. single/duplex or multiple copies per sheet- o Finishing: Offer and utilize a variety of finishing options as per Printroom spec and in line with targeted turn around times- Quality Assurance: following defined QA processes to optimise job accuracy and mitigate against scan/print errors
- **Device Maintenance**:

- Operate and maintain Digital hub room devices
- Provide 1st level break fix across fleet
- **Management Reporting**:

- Ensure accuracy of job submission & tracking details through to job completion
- Customer Satisfaction reporting for MI production
- **Stock Control**: full stock management & storage of consumables, folders, stationary, paper, etc. Liaising with team to ensure stationary levels & paper stock orders are placed as required to ensure SLA’s are met, including
- o stock takes- o supplies ordering process- **Client Relations**:

- Job requests - as the first point of contact ensure all job submissions are fully understood - including timelines - and expectations are clearly defined through to job completion notification to end customer, negotiating and agreeing changes as necessary to ensure customer satisfaction
- Work with Technical Analyst onsite to Develop and maintain good working relations with Key Customer Contacts and highlight any risks/opportunities within contract to SDM and/or CSE.
- Support Account development by identifying opportunities for growth and introduction of additional services e.g. external print procurement

**Education and Experience:
**Essential**:

- Experience in customer facing role
- Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities
- Strong organizational skills and ability to drive efficiencies
- PC skills including the ability to use Microsoft Office Applications (Excel/Word/PowerPoint) Qutlook, Adobe Acrobat etc.
- Health and Safety awareness and compliance
- Ability to work independently on own initiative whilst fostering teamwork in order to achiev

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