Help Desk Team Leader 15 Month Ftc
7 months ago
_**HELPDESK TEAM LEADER**_
- **15 MONTH FIXED TERM CONTRACT**_
- **CITY OF LONDON - HYBRID AFTER TRAINING**_
- **£35,000 + FREE TRAVEL LONDON ZONE 1-6**_
A leading global Fortune 300 telecommunications company is hiring for a Helpdesk Team Leader to join its team on a permanent basis. The company have a lovely modern office environment and have great company culture and clear progression routes as well as excellent benefits such as free travel in London Zone 1-6
The purpose of the role is to lead a small team, provide technical support to customers, ensuring you are delivering a high level of customer service at all times and responding to support queries in a timely manner.
**As Helpdesk Team Leader your responsibilities will include**:
- Communicating goals and deadlines to team members
- Planning workloads and delegating tasks, also assisting with recruitment and training.
- 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact.
- Queuing management with IT support ticket system.
- Hands-on PC support and initial kitting skills.
- General administration and implementation skills on server environment.
- Basic knowledge about Microsoft Active Directory.
- The experience of design, installation and administration of AD is preferred. Basic knowledge and experience of public clouds as like AWS and Azure.
- The experience of design, installation and administration of any cloud is preferred.
- Understand and detailed planning and designing for enterprise IT environment.
- IT element configuration including day-to-day service delivery.
- Proof of concept testing and acceptance testing.
- Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC/Server Security systems.
- Project and service delivery schedule management.
- Documented approach for implementation and modification.
**As Helpdesk Team Leader you will**:
- Have previous experience working for a global company
- Hold or be studying towards MCP Windows 10, CompTIA A+, ITIL Foundation v3
- The ability to speak Japanese is desirable but not essential
A great opportunity for an experienced Helpdesk Team Leader to join a growing and highly successful telecoms business.
**Job Types**: Full-time, Fixed term contract
**Salary**: £34,999.00-£35,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
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