Customer Services Advisor

3 days ago

Crewe, United Kingdom Buffaload Full time

**Job Title**:
Customer Service Admin

**Reporting to**:
Senior Customer Services Administrator

**No. of Reports**:
N/A

**Deputy Roles**:
Senior Customer Services & Administrational Duties where qualified

**Job Purpose**:
Effectively record and report all essential information ensuring communication is maintained with colleagues, customers, and consignees

**Main Responsibilities and Objectives**:
**Specific Responsibilities and Objectives**
- Scanning and matching of all POD’s (proof of delivery notes)
- Process daily paperwork received from all sites
- Accurately file and archive all paperwork
- Retrieve PODs from customer portal
- Record and report all discrepancies receipted on Proof of Deliveries
- Dealing with customer PDS queries in a polite and timely manner
- Any other ad hoc duties
- Effectively respond to customer enquiries in a timely manner ensuring that a high level of communication is always maintained
- Checking of paperwork for correct completion prior to scanning especially in relation to food safety and claims (temperature, times etc)
- DOT (Delivery on time), TAT (Turnaround time)
- Promote a positive health and safety culture through your individual actions
**Interfaces**

Internal
- All staff and departments
External
- All external authorities and customer representatives relevant to your job role.
**Statutory Duties**
- Co-operate with your employer to enable any legal obligations to be complied with
- Do not recklessly interfere with anything provided by the employer or others in the interests of health, safety, or welfare
- Bring to the attention of your line manager any perceived short comings in health and safety arrangements, situations, or processes that you consider to be serious, or which may present danger to you or others
- Do not undertake or request others to undertake any works for which you/they do not hold the required competency or authority to undertake, or use equipment not trained or authorised to use
- Assist with staff training
- Where your role involves the control, administration and/or handling of food product you must ensure that product safety, legality and quality systems are always adhered to.
**Document Issue and Access Requirements**
- Access to relevant IT software
**Core**
- **Desirable**:

- **Experience**:
**Core**
- Possess strong motivational skills, have the ability to multitask with the capability to meet targets and deadline
- Have a polite, tactful, and friendly attitude
- Possess excellent organisational skills combined with the ability to interact with other departments at all levels
- Experience of working with Microsoft excel and word
- Previous experience of working within a transport environment
- Familiar with using fleet telematics such as verilocation and ISOtrack
**Desirable**
- Previous experience working in a customer service role.
**Other Criteria**:
**Core**
- Must be fluent in English due to the nature of the role; being in constant communication with Planning teams, Operations teams, and customers both in person and on the phone.
**Deputy Responsibilities**:
As part of this role, you may be required to complete other administrational tasks where qualified and experienced during times of absence and during busy operational periods.

**Technical Skills**:
As defined within the Qualifications and Experience sections of the Job Description

**Business Skills**:
As defined within core competence and responsibilities section of Job Description

Reference ID: CCSx6

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£23,000.00 per year

**Benefits**:

- Company pension
- Flexible schedule
- Life insurance
- On-site parking
Schedule:

- 8 hour shift
- Weekend availability
COVID-19 considerations:
Government guidelines followed

Work remotely:

- No

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