Conference & Banqueting Supervisor
2 weeks ago
**Hourly Rate**:£12.25 per hour
**Hours**:40 hours per week
**Contract Type**: Fixed-term for 12 months
***
Awarded Hotel of the Year 2023 at the West Midlands Food & Hospitality Awards, this is an exciting time to join our team as we continue to build on our success and move closer to our vision of being a world leading hospitality destination.
We’re looking for a pro-active and professional C&B Supervisor to support C&B operations and supervise C&B team members and ensure the highest standards of guest service are upheld at all times.
Working primarily on the welcome desk, your key activities will include:
- Greeting and welcoming all groups and individuals and promptly reporting any changes in numbers to the Kitchen team and/or Duty Manager.
- Handling minor queries or complaints in a professional, timely and courteous manner, escalating to management when necessary.
- Supervising and co-ordinating the C&B operation, ensuring the high standards, expected by guests and the Hotel, are upheld at all times and that agreed event specifications are met.
- Communicating and delegating tasks to the team on own initiative or as instructed by the F&B management team.
- Anticipating customer needs and communicating as necessary, so that the team can respond to create the perfect environment during each shift.
- Undertaking administrative activities for the C&B management team.
- Assisting in keeping operating costs to a minimum by efficient and responsible use of resources.
You should have excellent interpersonal skills, putting the guest at the heart of everything you do. You should also have significant experience of working in conference and banqueting, as well as experience of supervising, coaching and training staff.
Our Hotel is a fun and friendly environment in which you can make a real difference to the success of the team and the Hotel, as well as being a great place to develop your career through our training and development opportunities.
***
**Closing Date**:7 April 2024
The Hotel reserves the right to close the vacancy early, should a suitable applicant be found.
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