Bec / Reception Supervisor

2 months ago


Birmingham, United Kingdom Sodexo Full time

Sodexo are searching for a highly organised and attentive supervisor for the position of BEC / Reception supervisor.

**Monday - Friday - 37.5 hrs per week - £12.37 Per Hour
- Business hours between 7am and 6pm**

**Key Responsibilities**:

- To manage a team of Receptionists & Food Service Assistants to deliver contract specified standards of guest experience.
- To manage the HMRC Matrix booking system to maximise occupancy rates.
- Ordering and distribution of catering consumables for BEC
- Ordering of the stock for the BEC Centre as required
- To liaise with the specified client contact, as directed by the manager
- To complete all administration, as specified by the Front of House Manager
- To report all building defects to the Front of House Manager / client
- Ensure that all specific guest requirements are carried out
- To ensure the completion of all food safety compliance paperwork, including relevant allergen information and dietary requirements as specified by clients
- Ensure that all requirements in relation to COSHH, HACCP and food hygiene are adhered to
- Comply to all client policies / procedures in relation to housekeeping/infection control/ security
- Ensure that all staff adhere to the catering codes of practices
- To ensure the safety and wellbeing of the staff within your team
- To attend to faults in relation to equipment
- To assist with the monitoring of staff attendance, returning to work or any other issues
- Conduct all required training with team members in relation to operational/ legal / client / cleaning offer requirements

**Other responsibilities include**:

- To deliver staff team briefings, as required
- To attend team / client meetings, as required
- Ensure all staff members follow the uniform and hygiene policy
- Report any potential health and safety risks such as spillages or tripping hazard promptly
- To undertake audits in relation to service delivery / offer compliance, as requested
- Wear any items of Personal Protective Equipment, as specified by the manager

**Essential Experience required**:

- Experience in supervising or managing reception teams
- Experience managing conference and events
- Excellent written and verbal communications
- Strong customer service focused skills
- Strong administration skills

**In return we can offer**:

- Continuous on the job training
- Eye care assessments and glasses discounts
- Salary loans after a year
- Apprenticeship opportunities
- Gym and retail discounts

**Job Types**: Full-time, Permanent

**Salary**: £12.37 per hour

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: BEC1



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