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Client Engagement Executive

4 months ago

Knightsbridge, United Kingdom Harrods Full time

Client Engagement Executive

Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. We have ambitious growth plans for the next 5 years which can only be achieved by delivering exceptional service to our most loyal clients.

The role of our Client Engagement Executive will work in collaboration with marketing, creative, buying teams and brands to find the perfect opportunity to surprise and delight our top spenders.

About the role

Within your role you will oversee our annual activations calendar where clientelling touch points including gifts and experiences will need to be planned and executed by you and the Client Engagement Assistant who reports to you.

In addition to this, the role will also be responsible for:

- Delivering all yearly experiences for our top Private Shopping clients, these includes fashion weeks, magical Christmas experiences, and trips to ateliers and brands across Europe. You need to secure every opportunity to ensure our most important clients are continuously engage and received highly targeted and personal touch points.
- Supporting the Client Engagement Manager on the creation of the annual strategy including the gifting and experiences roadmap; you will manage the delivery of up to 10 key yearly moments per year dedicated to our top Harrods clients.
- Providing project management for the implementation and execution of the various communications and projects
- Ensuring the Elite CRM management files are kept up to date with customer information and data in line with GDPR and ensure the assistant is aware of their responsibilities in this area
- Supporting the management of the programme budget against all planned projects through to the reconciliation of costs throughout the year.

About you

We are looking for individuals who are extremely organised, a peoples person able to establish relationships at different levels of our organisation and someone with high attention to detail who can understand luxury and ultra-high net worth individuals (UHNI).

In addition to this, we are also looking for someone who possesses the below:

- You are a data driven person who understands the impact of CRM initiatives on the client journey, as you will be working closely with consumer insights to understand and identify opportunities to re-engage with dormant clients.
- Significant proven experience working in CRM or Marketing, ideally as part of a wholesaler or a luxury brand.
- Strong understanding of the UHNW client and their lifestyle and needs.
- Excellent interpersonal and communication skills.
- Excellent organisational skills, including the ability and willingness to multi-task to short deadlines.
- Good PC literacy (Word, Excel, PowerPoint, Outlook) Good knowledge of excel is required.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise To You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday plus bank holidays, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan

Uniquely You

Additional Information:
Time Type:
Permanent

Department:
Client Experience (Maria Llano)