2nd Line Support

4 weeks ago


Oxford, United Kingdom Senitor Recruitment Full time

2nd Line Support - Oxford - £35,000 - £37,000

**Key Responsibilities**:
User management via active directory and group policy.
Creation and maintenance of knowledge items to support the Service Desk & customer self-service via the knowledgebase.
Install, configure, and support a variety of IT hardware/software in line with defined procedures.
Troubleshoot a variety of hardware and software problems, including routers / desktops / laptops / tablets / phones.

**Key Experience and Qualifications**:
Full UK Driving licence
Professional experience of working in a fast-paced IT Service Desk environment.
Working knowledge of Active Directory
Working knowledge of Office 365 (including admin portal)
Windows Desktop
Experience with Service Desk ticketing systems and tools
Strong problem solving and analytical skills
Excellent Customer Service Skills

2nd Line Support - Oxford - £35,000 - £37,000



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