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2nd Line Service Desk Engineer

4 months ago

Oxford, United Kingdom Context Recruitment Limited Full time

**2nd Line Service Desk Engineer - Oxford**

A market-leading IT Services Provider based in Oxford is seeking a 2nd Line Engineer to join their service desk team. They are a serious player within the networking/security/cloud industry and are seeking technology driven individuals to join them on theirjourney.

Their Oxford based service desk is paramount part of the business to ensure smooth running of operations across the group. Working within a small, yet well-established team, you'll be responsible for supporting a range of clients across the UK.

**Key responsibilities**:

- Provide 2nd Line support for clients in the UK, both locally and remote
- Log all support/incident activity via a ticketing system, ensuring that all tickets are dealt with/escalated (whilst adhering to SLA's)
- Ensure that software and firmware is updated to current versions.
- Maintain local backups and services.
- Configuration and maintenance of laptops across the business's IT estate
- Support queries regarding hardware, software and other technical related issues
- Troubleshoot, maintain, test and configure end user telecommunications (software and

hardware) telephone devices
- Always adhere to the businesses IT policies and procedures, including creating and

updating documentation relating to their IT support procedures and processes

**Personal specification**:

- Previous experience working in an IT support environment
- Previous experience supporting some/all of the following: Active Directory, Windows 10,
- Mac knowledge, Office 2016, Office 365, Windows Server and Exchange, troubleshooting of hardware/software, imaging tools, enterprise AV and VPNs
- Be an effective communicator with the ability to break down technical terms to nontechnical employees within the business
- Ability to work to tight deadlines/SLAs
- An IT degree and/or certification (MCP, CompTIA A+/N+/S+ etc.) would be beneficial however not mandatory
- Any networking knowledge would be highly advantageous however not mandatory

**This is a full-time role. Very flexible with working from home (2 days WFH, 3 days in Oxford)**

**Excellent salary on offer of up to £35,000 plus numerous other attractive benefits; including a 4 day work week (compressed hours), 25 days holiday + bank (plus the opportunity to buy/sell up to 5 additional days), private medical insurance, competitivepension and numerous social events and awards. Hybrid working, work from home 2 days per week.