1st & 2nd Line Support Technician

1 month ago

Oxford, United Kingdom Global CTS Recruitment Full time

1st & 2nd Line IT Support Technician - 46 weeks year role, private school, Oxford

GBP26,000 - GBP28,0000 FTE

AS THIS ROLE IS FULLY OFFICE BASED WE REQUIRE A CANDIDATE WHO LIVES LOCALLY

Global CTS are working with a well established private school based in Oxford. They are looking for a 1st & 2nd Line IT Support Technician to join their team, reporting to the IT Manager. The 1st & 2nd Line IT Support Technician will be responsible for the smooth running of the IT Infrastructure within the school. This involves the maintenance of the network, software and licenses, as well as hardware support. This is a newly created role at an exciting time for as we roll out personal devices to staff and students and embark on our new IT strategy in 2024/25. Ideally we are looking for someone to start in August. The successful applicant MUST be able to pass a DBS. You will be able to demonstrate the ability to relay instructions in simple terms to none IT staff.

Why Apply

  • Company Pension Scheme
  • Generous fee remission for children of staff members
  • Free meals can be taken at school during your working hours in term-time

Responsibilities

  • Installing, configuring, upgrading and maintaining IT equipment, systems, network infrastructure and services for users including staff, pupils and visitors
  • Supporting IT projects including roll-out of new hardware, software, network infrastructure and updates
  • Troubleshooting, diagnosing and resolving issues within IT equipment and networking infrastructure including user error, hardware and software faults
  • Taking pre-emptive action to prevent common, recurring or predictable issues
  • Monitoring helpdesk tickets and resolving user issues in a timely manner
  • Communicating in a professional manner with all users, including staff and pupils, either face-to-face, over the telephone or via email
  • Liaise with other school departments, in resolving issues, installing IT equipment, systems and services and in supporting IT projects
  • Providing advice, guidance and training to users in relation to IT equipment, systems and services challenges of a busy school environment

Experience and Qualifications

  • Basic understanding of computer networks and systems maintenance
  • Proficiency in software installation
  • Familiarity with operating systems and troubleshooting
  • Practical experience of IT support - desirable
  • Qualification in an ICT related field - desirable

Global CTS Limited

No terminology used in this job description is intended to discriminate against a person s age, race, religion, gender, marital status, colour, disability or sexual orientation. Each candidate is only assessed on their merits, qualifications and abilities to perform the duties of the job described above. In submitting your CV to Global CTS Ltd via email, social media, our website (general submission or vacancy application) or to a Global CTS vacancy via a jobs board you imply consent for Global CTS to process your personal data for the purposes of considering your suitability for vacancies and provision of work-finding services. We will never pass on your CV/details without receiving prior permission from yourself.

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