2nd Line/3rd Line Support(Windows Server
1 month ago
2nd/3rd Line Support
Digital Waffle is working in partnership with an exciting and growing organisation. This is a fantastic opportunity for an enthusiastic and self-motivated 2/3rd Line Support Analyst.
To provide 2nd line support & delivery for IT systems covering all aspects of the IT Infrastructure.
Previously worked in a 2nd/3rd line support role
Provide IT Infrastructure support to:
Client, server, storage, network, communication, audio/visual & security systems
Network experience e.g. Strong Windows Server experience
Experience of working with Active directory, Office 365, VMWare, SQL and telephony/VOIP
Azure, AWS or MS 365 experience
Monitor and respond to user support requests submitted to the helpdesk
Engage with 1st & 2nd Line colleagues in support of incident and problem management processes
Building effective working relationships with both internal and external customers
Unix experience would be beneficial
Constant training and development
Working within a great culture
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