Administrator
5 months ago
To provide professional, comprehensive & flexible outbound call and administrational support to the Parcels team.
- This role pays £21,630 per annum
- Monday - Friday 9am - 5.15pm with one in every 3 Saturdays (day off during the week when you work a Saturday)
- **Main Responsibilities**:
- Undertake outbound calls to existing and prospect retailers to reduce non-compliance.
- Support internal and external colleagues by undertaking outbound calls and handling escalations effectively.
- Provide thorough training to retailers to reduce non-compliance and better understanding of terminal processes.
- Ensure queries, issues and complaints are resolved in a timely manner, within agreed SLAs, escalating when required.
- Handle queries relating to site change of ownership, installs, decommissions and suspends in a timely manner.
- Deal with queries from newly established or test clients.
- Issue training to new starters and existing colleagues when required.
- Prioritise workload effectively, achieving agreed targets and objectives.
- Implement excellent retailer, customer and client care at all times.
- Portray a positive image of the company always maintaining a professional manner when communicating with retailers, customers and clients.
- Build and develop strong working relationships with retailers.
- Support other Retail Operations functions with ad hoc outbound/inbound calling projects and administrative work as and when required.
**Attributes**:
- Excellent interpersonal & verbal communication skills with the ability to liaise with a diverse group of retailers.
- A well-organised individual who is self-motivated and confident and can work well, even when under pressure.
- Someone who possesses a flexible approach to work and welcomes and adapts easily to change.
- Ability to work as an individual but also as part of a team
- Ability to use initiative when needed and take the lead.
- Someone who works well without close supervision after full training.
- Ability to work within set guidelines and follow procedures.
- A good listener who can quickly identify the issue and provide accurate guidance on its resolution.
- Tenacious in seeking the resolution of issues / problems.
- Strong time management, organisation and prioritisation skills in order to successfully meet deadlines and control own workload.
- Previous experience of working within a busy customer service environment.
- Previous telephony experience
- Experience of answering telephone queries effectively and working within tight deadlines.
- Competent use of Microsoft systems (especially Excel) and other planning tools
- Experience of dealing with internal and external customers ensuring that customer satisfaction is achieved at all times.
- Used to working in a fast paced environment that can at times be demanding.
- The ability to work weekends on a rota basis
**Description**
- To provide professional, comprehensive & flexible outbound call and administrational support to the Parcels team.
**Key Responsibilities**
- Undertake outbound calls to existing and prospect retailers to reduce non-compliance.
-
Administrator
6 months ago
Welwyn Garden City, United Kingdom Tower Cranes UK Full timeOverview: **Responsibilities**: - Computerise data entry tasks accurately and efficiently - Answer and manage incoming calls with professionalism and courtesy - Provide general office support including filing, copying, and scanning documents - Perform administrative duties such as typing, data entry, and maintaining records - Assist with clerical tasks as...
-
Administrator
5 months ago
Welwyn Garden City, United Kingdom HCPA Full timeHertfordshire Care Providers Association **(HCPA)** is a multi-award-winning company that is dedicated to providing excellent support to providers of care services in Hertfordshire and beyond. The company offers training courses, support projects, and innovative methods to assist care companies and care staff in improving their services and delivering...
-
Administrator
1 month ago
Welwyn Garden City, United Kingdom CV-Library Full timeLocation: Welwyn, Hertfordshire Salary: £23,000 - £24,000 Permanent: ASAP start Job Code: MJ1927 Administrator Are you seeking a dynamic and rewarding role within a close-knit team? Our client, a thriving company with a strong presence in the industry, are looking for a dedicated Office Administrator to join their friendly and supportive...
-
Administrator
5 months ago
Welwyn Garden City, United Kingdom HCPA Full time**Hertfordshire Care Providers Association (HCPA)** is a multi-award-winning company that is dedicated to providing excellent support to providers of care services in Hertfordshire and beyond. The company offers training courses, support projects, and innovative methods to assist care companies and care staff in improving their services and delivering...
-
Administrator
5 months ago
Welwyn Garden City, United Kingdom Tate Full time**Administration** **Full time** **£12 per hour** **Office based.** **2-3-week temp position** **Welwyn Garden City** A company based in Welwyn Garden City require an experienced Administrator to join their company on a temporary basis. **Duties of the role include.** General Administrative duties Greeting customers - Will have strong attention to...
-
Administrator
2 months ago
Welwyn Garden City, United Kingdom CV-Library Full timeLocation: Welwyn Garden City, AL8 Salary: £28,000 - £30,000 Working Hours: Monday-Friday (8:00 – 5:00) Job Code: JD1917 Administrator Are you a highly organised and detail-oriented administrator looking for a rewarding career? Our client’s growing company is seeking a talented individual to join our team in a beautiful,...
-
Senior Administrator
7 months ago
Welwyn Garden City, United Kingdom Hertfordshire Community NHS Trust Full timeAlong with the duties mentioned within the job description, your accountabilities will include: Direct administration and organisational support to the CYP Therapies Team Leads and be their main Senior Administrator point of contact. Managing dedicated tasks on their behalf which will include the management of E Roster, recruitment, new starters, sickness...
-
HR Administrator
6 months ago
Welwyn Garden City, United Kingdom HCP International Full time**Category**:Passenger Cars: Administration **Location**:Welwyn Garden City, Hertfordshire, United Kingdom **Salary**:£23,000 flat basic salary **Job Ref**:1142 **ROLE DETAILS**: An opportunity has arisen to work for a very successful and prestigious brand based in **Welwyn Garden City, Hertfordshire**. The position is for a **HR Administrator **which...
-
Office Administrator
2 months ago
Welwyn Garden City, United Kingdom CV-Library Full timeOffice Administrator My client is looking for a good all round office administrator to take on a variety of office tasks from fleet management to facilities. Office Administrator Role The Office Administrator is a very varied role, reporting to the Administration Manager and providing administration and communication support. Reporting primarily to the...
-
Administrator
6 months ago
Welwyn Garden City, United Kingdom Chase New Homes Full time**Main purpose of the job** To support all departments providing administrative support. **Key tasks and responsibilities** - Booking visits for inspections and works to be carried out - Liaising with contractors - Updating schedules/spreasheets - Sending out daily/weekly diaries - Take phone calls and transfer accordingly/take messages - Greet visitors -...
-
HR Administrator
3 weeks ago
Welwyn Garden City, Hertfordshire, United Kingdom Hello Recruitment Associates Full timeHR Administrator OpportunityHello Recruitment Associates is pleased to be recruiting an HR Administrator to join their team.The successful candidate will be responsible for:HR AdministrationContractor Timesheets and ExpensesAdministrative SupportThis is a fantastic opportunity to work in a busy and vibrant civil engineering business and gain valuable...
-
Senior Administrator
3 weeks ago
Welwyn Garden City, Hertfordshire, United Kingdom Hertfordshire Community NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Administrator to join our Business Support Team at Hertfordshire Community NHS Trust.The successful candidate will provide coordinated administrative support to the various areas of the Integrated Business Team (IBT), undertaking a wide range of administrative tasks and having...
-
Administrative Assistant
2 months ago
Welwyn Garden City, Hertfordshire, United Kingdom beBee Professionals Full time £25,000 - £35,000Administrative Role at beBee ProfessionalsWe are seeking a highly organized and efficient Administrator to provide administrative support for our team in the UK. This role is crucial for ensuring smooth day-to-day operations and effective communication within the company.Key Responsibilities:Manage incoming calls, emails, and correspondence to ensure timely...
-
Administrator
2 months ago
Welwyn Garden City, United Kingdom CV-Library Full timeAdministrator - £24k plus £2k bonus This is a fabulous company based in Welwyn Garden City. They are looking for a highly organised administrator to join their team. This role will suit someone with great organisational skills and the ability to multitask, as well as someone who is comfortable in dealing with people at all levels and who can...
-
Administrator
3 weeks ago
Welwyn Garden City, United Kingdom CV-Library Full timeWe are seeking a highly organised and detail-oriented Administrative Assistant to join one of clients in Welwyn Garden City. You will be comfortable using Excel and working with numbers. You will be using Word and Powerpoint and support the Directors with presentations, arranging meetings, to dealing with adhoc duties. This will be a varied role, where you...
-
Junior Administrator
2 months ago
Welwyn Garden City, United Kingdom CV-Library Full timeJunior Administrator Based in Welwyn Garden City this company has had a period of unprecedented growth in both size and monetary turnover. They are now looking for a Junior Administrator to provide administration and communication support to the Operations team. Full training will be given. We are looking for a bright and enthusiastic candidate looking for...
-
Hr Administrator
2 months ago
Welwyn Garden City, United Kingdom CV-Library Full timeHR Administrator - Structural Services - Welwyn Garden City £25000 to £30000 depending on experience. Hello Recruitment is delighted to be recruiting an HR Administrator for a busy and vibrant civil engineering business based in Welwyn Garden City. You will immerse yourself with most aspects of Human Resources including new employment procedures,...
-
Financial Administrator
5 months ago
Welwyn Garden City, United Kingdom Modus Enterprise Full timeAs a Finance Administrator, you will play a pivotal role in ensuring the efficient financial operations of our organisation. Your responsibilities will include managing financial records, processing transactions, and assisting with various financial tasks to support the overall financial health of the company. This position requires strong attention to...
-
Senior Administrator
5 months ago
Welwyn Garden City, United Kingdom Hertfordshire Community NHS Trust Full timeAn opportunity has arisen for a Band 4 Senior Administrator on a 12-month fixed term. Based at Trust HQ in Howard Court, Welwyn Garden City - working both remotely and within the office on a rotational basis This position will be based within the Business Support Team offeringsenior administration supportto Assistant Directors and the wider Integrated...
-
Team Administrator
2 weeks ago
Welwyn Garden City, United Kingdom HAYS Full timeStrong administration and customer service skills Your new company A fantastic opportunity to work within a public sector organisation, committed to delivering high-quality servicesKey Responsibilities:Provide comprehensive administrative support to the team, including scheduling meetings, managing calendars, and handling correspondence.Maintain and update...