Customer Support Agent
5 days ago
**Customer Support Agent - In partnership with our Client**
**Salary: £19,773 per annum plus bonus (average £100 a month)**
**Hours: 37.5 a week**
**Location: Belfast**
**The Benefits**:
29 days holiday (Inclusive of Bank Holiday), increasing 1 day per year of service
Free TV package (worth over £1000 per year)
Cashback healthcare plan
Discounts for high-street shops, restaurants & days out
Full training will be provided in your first 8 weeks with us, and you'll have regular support and training throughout your time at our Client.
As a Customer Service Advisor in collaboration with our client you'll be taking a range of inbound calls from a variety of different customers. You will need to gain a good understanding of their problems, questions or wants when it comes to their package,and so you will need to be pro-active and a great listener. You'll get to chat all things TV & BB as you discuss their current subscription to make sure it's the right one for them. You won't always know the answer to your customer's questions, but we're lookingfor someone up for the challenge, can stay resilient and do what's best for the customer.
**The details**:
- Customer Service Advisor in partnership with Client
- Full time (37.5 hours) + Permanent
- £19,773 a year
**Requirements**:
- Previous customer service experience, whether that's in hospitality, retail or anywhere else.
- Great listening skills
- Confident communicator
- Computer literate
- Someone who enjoys talking to people and understanding their needs
- Able to self-motivate and work towards targets
**Salary**: £19,773.00 per year
Schedule:
- Day shift
Ability to commute/relocate:
- Belfast: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (preferred)
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