Housekeeping Supervisor

3 weeks ago

Enniskillen, United Kingdom Belmore Court & Motel, Enniskillen Full time

OVERALL PURPOSE: Contributes to guest comfort and ensures the daily cleaning and tidying of all the bedrooms and any public areas. Also monitors the financial performance of the housekeeping department operation and the efficiency of the linen service. Responsibility for all housekeepers and security of rooms when Head Housekeeper is not on duty. Align the department with the annual budgets and KPIs.

KEY RESPONSIBILITIES:
Customer Focus
- To implement the consistent delivery of superior customer service through the Customer Service Program.
- To ensure that the department creates a professional impression to customers and team members.
- To review and act on Customer Service Reports relevant to your areas of responsibility to achieve positive and consistent results.
- To review and act on customer feedback relevant to your areas of responsibility. This to include customer complaints and compliments.
- To ensure routine maintenance is carried out in your areas of responsibility, reporting any damage and wear and tear, ensuring bedroom faults are rectified promptly.
- To organize and set up on-going deep clean schedules.

Business Awareness
- To be fully aware revenue, stock levels, average spends and departmental profits.
- To be fully aware of and control departmental operating costs in line with forecasted business levels.
- To control all linen stocks and levels, ensuring linen costs are controlled in accordance with hotel procedures.
- To assist with the control of purchasing in department

Specific Job Accountabilities
- To ensure efficient stores procedures, ensuring cleaning materials and guest supplies are adequate and stock levels in accordance with hotel business.
- To carry out stock takes as required.
- To ensure all charges are raised for laundry and dry cleaning services, where appropriate.
- To assist with the preparation of Housekeeping budgets.
- To update price comparisons of all Housekeeping sundry items.
- To maintain good effective working relationships with linen/laundry suppliers where appropriate.

People Management
- To help lead and create a team environment which promotes good employee morale and ensures a high level of commitment and pride in the hotel.
- To help draw up shift rosters and allocate daily cleaning duties for the other housekeepers.
- To help carry out quality planned training and development in a systematic and professional way in order to meet the needs of the business and assist in individual team members personal development.
- To ensure training is recorded and all team members follow the Company Induction Programme.
- To compile the department Training Plan to meet the hotel business objectives and develop team members.
- To help carry out performance reviews for team members every six months, following company guidelines.
- To help set clear objectives for departmental team members, linked with the hotel‘s Business plan.
- To co-ordinate the recruitment of new departmental team members up to supervisory level, in line with the Company Recruitment Policy.
- To continuously coach and counsel colleagues.
- To review the success of training in meeting objectives.
- To correct unacceptable behaviour and performance in line with the company disciplinary procedures.
- To implement an effective key control system in department, thus ensuring the security of all housekeeping keys.
- To operate I.T. systems in line with company standards.
- To be fully aware of and adhere to security procedures laid down.
- To ensure the department actively maintains and supports Investors in People procedures and practices in order to ensure re-recognition.
- To attend training when required.
- To be fully aware of and strictly adhere to Fire, Bomb and Health and Safety procedures.
- To be fully aware of and comply with hotel and company rules and regulations as identified in the team member handbook.

Other
- To take action in case of emergency as directed by management.
- Any other duties deemed appropriate by the management.

Hours of Work: Shift Work between 7.00am - 7.00pm. Working most weekends.

**Job Types**: Full-time, Permanent

**Salary**: £13.00 per hour

Expected hours: 30 - 38 per week

**Benefits**:

- Company pension
- Flexitime
- Health & wellbeing programme
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- housekeeping: 4 years (required)

Work Location: In person

Reference ID: FTHM202401

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