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Junior Account Coordinator
4 months ago
Trainee Hire Account Coordinator - Events Industry
Niclen UK is an event equipment dry hire service providing lighting, audio, rigging and video to professional users.
Based: Niclen UK HQ - Unit 5, Crest Distribution Park, Crest Road, High Wycombe. HP11 1UA
The opportunity: To be an integral part of our growing sales team, with huge growth potential. This role has a wide range of development opportunities and scope for growth in both position and salary. Often being the first person to speak to our clients, and supporting multiple customer’s projects at a time this is a busy client facing role giving you exposure to all sorts of businesses in the industry.
Key responsibilities and accountabilities:
- Provide accurate, timely and competitive quotes to our clients.
- Keeping client information current including addresses and new contact names.
- Accurately communicate with all clients, making sure that NicLen UK is professionally represented.
- Ensure that all customers receiving quotes are contacted for post quote/ hire feedback in a personal and professional manner.
- Reach out to hire accounts, that haven’t been in contact in the last 6 months.
- Keep a record of customer requirements that we can’t fulfil.
- Effectively manage customer expectations.
- Stay up to date with the relevant technology and have a good understanding of the products you are working with.
- Help build a sub-hire network for regularly hired equipment.
- Attend regular team meetings to share your findings.
Person Specification:
- Strong communication skills, both verbal and written.
- An ability to problem solve independently.
- To work well under pressure and to tight deadlines.
- Highly motivated.
- A positive “can-do” attitude.
- Adaptability and the ability to transfer knowledge with both our team and customers.
- Ability to comply with the company’s policies and codes of conduct.
- Computer literate.
- Willingness to travel and occasional work unsocial hours.
- Be a good team player.
- Demonstrate loyalty and commitment to NicLen UK and all team members.
- Full UK driving licence (Ideally).
- Polite, professional, organized and focus.
- Able to multi-task.
- Reliable, punctual and trustworthy.
Desirable though not essential:
- A technical knowledge of the products that NicLen owns and uses.
- Working understanding of the event production, dry-hire, theatre/broadcast industries
- Experience of using a CRM software/inventory booking system
Hours:. Monday - Friday 8.30am-5.30pm (some flexibility).
Salary range: dependent on skills and experience. Plus workplace pension.
Terms: This is a permanent full-time post
Holiday entitlement for full-time employees is 22 days per annum plus bank holidays.
**Job Types**: Full-time, Permanent
Pay: £23,750.00-£28,000.00 per year
**Benefits**:
- Casual dress
- On-site parking
Schedule:
- Monday to Friday
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 19/07/2024
