Customer Account Administrator

3 days ago


Norwich, United Kingdom Foulger Transport Ltd Full time

Monday to Friday (one early per week, one weekend day per month)
- 08:30 - 17:00
- £10.81 per hour
- Additional benefits:

- Life Assurance
- Pension
- Full Uniform and PPE
- Onsite Parking
- Cycle to work scheme
- Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)
- Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)

**About the job**:

- Build and maintain professional relationships with customers including assisting with queries and investigating and responding to complaints
- Understand the scope and requirements of customers individual service packages and ensure accounts are serviced in line with those requirements
- Ensure charge sheets are raised for additional work not included in the agreed service package
- Correctly prioritise customer requests to ensure smooth and timely service delivery on each account
- Liaise with customers and operations to process returned and non-conforming stock in a timely manner, including the completion and submission of the appropriate forms required by the Quality Management System
- Manage the administrative support required for intakes, picking (including replenishment of pick faces) and dispatches of stock in an efficient and timely manner
- Ensure all stock movements and adjustments are recorded accurately on the company’s Warehouse Management System
- Maintain neat and organised electronic/paper files and working environment
- Provide stock reports as required by the customer
- Complete all monitoring and recording forms as required by the business
- Maintain effective communication with operations enabling them to adjust to increases in service demand or unplanned changes in service delivery
- When necessary, liaise with hauliers and couriers to facilitate the transport of incoming or outgoing stock
- Work as part of a team and cross train on other customer accounts and the weighbridge to support the provision of cover during periods of staff absence
- Work outside core office hours when required to support the provision of cover for the office and weighbridge and for stock taking duties
- Contribute to continuous improvement
- Any other duties that may reasonably be expected by the business

**Your knowledge and experience**:

- GCSE’s at grade A-C in English Language and Mathematics (or equivalent)
- Stock management software - Super User in JDA/Red prairie
- Proven work experience as a Stock Controller, or similar role
- Good understanding of supply chain procedures.

**Job Types**: Full-time, Permanent

**Salary**: £10.81 per hour

Schedule:

- Monday to Friday

**Experience**:

- customer service: 1 year (preferred)



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