Customer Service Administrator

1 day ago


Norwich, United Kingdom Valeo Snackfoods Full time

Valeo Snackfoods is the combination of Kettle Foods, Tangerine, Big Bear and Its All Good, and is one of the UK’s top 100 grocery brands. Over the past few years, the business has seen incredible growth and success, and as such, has required us to expand our factory teams. Our vision right now is to grow the business by 50% in the next three to five years.

**Main Purpose of Position**:
To process sales orders from receipt to despatch and liaise with customers to maintain agreed service levels. To ensure that links between Customer Services Administration Team and those responsible for production planning, warehousing, distribution., and invoicing are effective and ensure that customers receive a professional and quality service, and that the Company maintains efficient and profitable trading.

**Key Accountabilities**:

- Sales Orders are entered onto the system within 4 hours of receipt. Order acknowledgement to be sent to the customer within detailing approx dispatch date.
- To process all EDI orders within two hours of receipt.
- Information concerning special requirements is identified and entered onto orders.
- Identify and analyse any problems (i.e., shortages, or queries on despatch notes) and notify the Customer Services Manager where appropriate
- The team works with internal departments to communicate production issues, technical and packaging changes as necessary (ie., pack size changes)
- Customer complaints are dealt with, and information passed to the relevant department.
- Customer accounts information/enquiries are dealt with efficiently and any problems are reported to the Customer Services Lead via the appropriate communication system.
- Telephone calls to the department are dealt with efficiently and professionally and passed to the appropriate member of the team.
- To assist other members of the team in order that the sales order process function operates efficiently.

**Key Skills/Knowledge/Experience**:
**Competencies**:

- Customer Focus: Building strong customer relationships and delivering customer-centric solutions
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
- Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels
- Decision Quality: Making good and timely decisions that keep the organisation moving forward
- Delivers Objectives: The ability to focus on the desire to set challenging goals, focusing effort on the goals, and meeting or exceeding them

HSE Responsibilities (Levels 1 & 2):

- Follows training & instruction in order to protect self and others, authorised to challenge unsafe behaviour. Will report safety concerns immediately and where possible take action to reduce risk of harm, engage in safety conversations and be involved in safety walks to build a safety culture.

**Personal Attributes**:

- To be organised in your workflow and to be able to prioritise work to ensure deadlines are met
- Communicate well with other Departments
- Positive work attitude

**Experience and Qualifications**:

- Excel and Word

**Job Types**: Part-time, Fixed term contract
Contract length: 3 months
Part-time hours: 25 per week

**Salary**: £16,152.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Store discount

Schedule:

- Day shift

Ability to commute/relocate:

- NORWICH: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Where did you first hear about this vacancy, Newspaper Advert, Radio Advert, Jobs Fayre, Indeed or Other

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location



  • Norwich, United Kingdom Service Service Full time

    My client is a Norwich based Wealth Management company who provide investment and retirement advice to a High Net Worth client base. a boutique practice that believes in putting their strong client base at the forefront of all that they do. **Role purpose** To support the Financial Planning Partners by providing back-office support where required, whilst...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    Job SummaryWe are seeking an experienced Business Support Administrator to join our team. The successful candidate will work as part of our business support team to provide administrative and customer care services. This is a fantastic opportunity for someone looking for a meaningful career within a progressive and expanding business.


  • Norwich, Norfolk, United Kingdom Service Service Full time

    Job Description:We are seeking a highly organized and efficient Client Services Administrator to join our dynamic team in Norwich. As a key member of our administration team, you will play a vital role in ensuring the smooth operation of our office.Your primary responsibilities will include drafting letters and statutory reports, monitoring and updating case...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    Service Service Employment Agency Limited is seeking a highly skilled and experienced Support Administrator Business Services to join our team. As a Business Support Officer, you will work closely with the business support team to provide core administrative and customer care services, ensuring the successful running of our contracts and programmes.About the...


  • Norwich, United Kingdom Service Service Full time

    Are you looking for your next role in Financial Services, are you located or able to travel to the North part of Norwich city. My client is one of the largest Financial Planning firms in the county of Norfolk, they have been operating in the industry for over 15 years and are a trusted, well-known, family-run company. My client currently have a vacancy for...


  • Norwich, Norfolk, United Kingdom Service Service Full time

    About the Role:We are seeking an experienced Customer Service Representative to join our team at our office located just outside of Norwich. As a Customer Service Representative, you will be responsible for delivering exceptional customer service experiences, ensuring high quality and accuracy in all interactions.Your Key Responsibilities:Obtain necessary...


  • Norwich, United Kingdom Service Service Full time

    We are looking for a highly motivated, very personable, IT-literate customer service advisors to join a young, dynamic, professional services organisation that provides a full range of support for a selection of international e-retailers, brands and manufacturers.The small but busy team of customer service advisors provide customer support to 20 + e-commerce...


  • Norwich, United Kingdom S Michlmayr & Co Ltd Full time

    **Customer Services Administrator** We are looking for a talented individual to join our Customer Services team. You will work as a member of the team providing an unrivalled, outstanding service to all internal and external customers. This is a part time role, 16 hours / week (working **Wednesdays and Thursdays**). As we are a small business flexibility...


  • Norwich, United Kingdom S Michlmayr & Co Ltd Full time

    **Customer Services Administrator** We are looking for a talented individual to join our Customer Services team. You will work as a member of the team providing an unrivalled, outstanding service to all internal and external customers. This is a part time role, 16 hours / week (working **Wednesdays and Thursdays**). As we are a small business flexibility...


  • Norwich, United Kingdom Service Service Full time

    Our client is a Norwich based e-commerce business, supplying a huge range of industrial and commercial products to workshops, warehouses, offices, hospitals, and schools. We are recruiting for a Customer Service Advisor; someone who can provide excellent customer service whilst demonstrating the ability to handle customer order chases and delivery queries in...


  • Norwich, United Kingdom Service Service Full time

    We are looking for a highly motivated, very personable, IT-literate customer service advisors to join a young, dynamic, professional services organisation that provides a full range of support for a selection of international e-retailers, brands and manufacturers. The small but busy team of customer service advisors provide customer support to 20 +...


  • Norwich, United Kingdom Service Service Full time

    My client are a local home, motor and travel insurance broking boutique, offering customers their expertise in providing the best quotes for their insurance requirements. My client is looking for a new member of staff to join their existing close knit team, based just outside of the centre of Norwich. Job summary To provide customers with a welcoming,...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    Job Description:As a Financial Planning Support Specialist at Service Service Employment Agency Limited, you will play a crucial role in providing exceptional support to our financial advisors and clients. With a strong background in an IFA Practice setting, you will have the opportunity to work with a well-established firm that offers a great working...


  • Norwich, United Kingdom Service Service Employment Agency Limited Full time

    If you are an experienced Norwich based IFA practice Administrator then you should read on... I am currently recruiting for one of the best practices in Norfolk, my clients offer an excellent working environment with a friendly and flexible approach to work. Through internal growth my client has an opportunity to join their already well established...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    Job Summary\We are seeking an experienced Financial Services Administrator to join our team at Service Service Employment Agency Limited. As a key member of our administrative staff, you will provide proactive support services to our advisers and clients.\In this role, you will be responsible for arranging plans and investments as recommended by our...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    The role of Financial Services Administrator is available at Service Service Employment Agency Limited.Job DescriptionThis position involves providing a first-class proactive support service to the Advisers and clients. Working closely with the Advisers, Directors, and Paraplanners, you will be responsible for ensuring the client always receives the highest...

  • Sales Administrator

    7 months ago


    Norwich, United Kingdom Service Service Full time

    Sales Administrator £25k annum Norwich NR1 Full-time OR part-time We are looking for a friendly and organized Sales Administrator to support our client’s sales team. You will need to be highly accurate as you cover sales orders, sales pipelines, and renewals activity, amongst other administrative tasks such as invoicing and liaising with the finance...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    Company OverviewWe are a well-established Financial Planning firm that offers an excellent working environment where you are well looked after and valued.Our firm has been trading since 2010, providing top-notch services to our clients. We are seeking an experienced Administrator with a strong background in an IFA Practice setting to join our friendly group...


  • Norwich, United Kingdom Cooks Blinds & Shutters Ltd Full time

    **Job description** Cooks Blinds & Shutters Ltd are a successful family-owned Company, we are looking for a new member to join our team as a customer service administrator. This is an opportunity to work within a small and friendly team working mainly within the industrial/commercial sector. We are looking for somebody with an outgoing, friendly personality...


  • Norwich, United Kingdom Service Service Employment Agency Limited Full time

    My client is a Norwich based chartered firm who have been providing advice to Norfolk and afar for over fifty years and you can become part of their success by supporting their adviser as a Financial Administration Team Leader. Job summary You will manage a team of experienced financial planning administrators, motivating and inspiring the team to work...