Customer Care Specialist

2 weeks ago


Bournemouth, United Kingdom MAL Full time

MAL is a leading FinTech company providing innovative loan solutions to UK residents, utilising cutting-edge Open Banking technology to ensure responsible lending practices. We are seeking dedicated individuals who are eager to contribute to our dynamic team.

**Position**:
At MAL, we understand that each customer is unique, requiring a tailored and empathetic approach. While technically part of our Collections team, your primary focus will be on supporting our customers during their times of need. Leveraging forbearance tools, you'll craft solutions that not only address their financial challenges but also significantly enhance their lives.

We are seeking individuals who possess a genuine care for people and can forge strong relationships. In return, we offer complete autonomy over your role and customer interactions, empowering you to support their overall financial wellbeing. We foster a culture of innovation, encouraging our team to come up with new approaches and solutions to elevate both customer experience and business success.

While prior financial collections experience would be helpful, we place greater emphasis on your ability to take ownership and solve problems. This role is office based, fostering close collaboration within our team, and while it's not remote, being 2 minutes from the beach definitely helps with the creative process.

**Key Responsibilities**:

- Maintain meticulous records of all borrower interactions, including payment agreements and forbearance arrangements.
- Deliver exceptional customer service by addressing their needs and concerns with professionalism and empathy.
- Collaborate closely with fellow team members and other departments to resolve borrower issues and achieve shared goals.
- Meet or exceed monthly targets aligned with our customer-centric departmental objectives.
- Assume accountability for overseeing and structuring your own caseload.

**What We Provide**:

- A dedicated training and development budget to nurture your professional advancement.
- A relaxed and inclusive work environment with a casual dress code.
- An exciting opportunity to make a tangible impact on the business and actively contribute to its growth, with ample prospects for career development.
- Regular complimentary breakfast days to kickstart your day on a positive note.
- Access to local discounts for additional perks.
- A consistent Monday to Friday schedule, providing work-life balance.

Pay: £30,000.00-£35,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- collections: 2 years (preferred)

Work Location: In person



  • Bournemouth, United Kingdom Caremark - Home Care in Bournemouth Full time

    You would be responsible for meeting the support requirements of our customers, in a way that respects the individual and promotes their independence. You would be expected to travel to the customer’s home and assist them with daily tasks as agreed between the customer and Caremark. The type of support that you would be providing is no different to what...


  • Bournemouth, United Kingdom Link Group Full time

    **Overview** Reporting to the Head of Customer Service, this role provides technical expertise to support new business on-boarding and the ongoing day to day customer service delivery. Advises on technical queries and contentious cases and complaints, ensuring a customer centric and commercial solution. Designs process and controls for complex and manual...

  • Band 6 Cpn

    6 days ago


    Bournemouth, United Kingdom Service Care Full time

    **Band 6 Community Psychiatric Nurse** Dorset Healthcare NHS Trust CMHT Bournemouth East - Kings Park, Boscombe, Bournemouth, BH7 6JE Monday to Friday 09:00-17:00 3 Month Contract **£30ph Weekdays** **Key Responsibilities** Carry caseload of clients with Severe Mental Illness (SMI) Some assessments when needed Administer depot...

  • Product Specialist

    22 hours ago


    Bournemouth, Dorset, United Kingdom Clinical Selection Full time

    Are you a medical device sales representative looking for a role within a successful multinational business, managing sales of wound care products? Key Duties and Responsibilities Development of Business Plans in order to optimise Account growth. Achievement of annual sales and market share targets for the Brand Portfolio. Providing customers with relevant...


  • Bournemouth, United Kingdom Link Group Full time

    **Overview** To deliver results through the handling of customer enquiries in line with their needs. Meet customer expectations by providing a market leading customer centric service which builds excellent relationships. **Key Accountabilities and Main Responsibilities** - Demonstrate care and empathy for the customer and intermediary need in handling...


  • Bournemouth, United Kingdom Link Group Full time

    **Overview** To deliver results through the handling of customer enquiries in line with their needs. Meet customer expectations by providing a market leading customer centric service which builds excellent relationships. **Key Accountabilities and Main Responsibilities** - Demonstrate care and empathy for the customer and intermediary need in handling...


  • Bournemouth, United Kingdom Hays Specialist Recruitment Limited Full time

    **French Speaking Customer Service - 12 Month Contract** Are you fluent in French looking for a new opportunity? I might have a role for you!!! **French Speaking Customer Service** **12 Month Contract (Feb Start)** **7 Week Training** **£15 Per Hour PAYE** **No Previous Experience Required** **Bournemouth** You will be provided with a 7 week training...

  • Care Assistant

    4 weeks ago


    Bournemouth, United Kingdom Caremark Ltd Full time

    Hours: 07.00-14.00 You would be responsible for meeting the support requirements of our customers, in a way that respects the individual and promotes their independence. You would be expected to travel to the customer’s home and assist them with daily tasks as agreed between the customer and Caremark. The type of support that you would be...

  • Care Assistant

    4 weeks ago


    Bournemouth, United Kingdom Caremark Ltd Full time

    Hours: Shifts You would be responsible for meeting the support requirements of our customers, in a way that respects the individual and promotes their independence. You would be expected to travel to the customer’s home and assist them with daily tasks as agreed between the customer and Caremark. The type of support that you would be providing is...

  • Sales Specialist

    4 weeks ago


    Bournemouth, United Kingdom Wild Recruitment Full time

    Go Back - Shortlist - Apply **Sales Specialist**: **SGMOV_1686822702**: Salary Package: £25000 - £29000 per annum + bonus, pensi Location: Bournemouth, England Consultant: Siobhan Green Posted: 15/06/2023 Description: **Sales Specialist** Position Available! Our client based in **Bournemouth** is looking to take someone on as a **Sales Specialis**t....


  • Bournemouth, United Kingdom ESET Full time

    Job summary ESET Technical Support Agents provide technical product support to all ESET customers, partners, resellers, and internal personnel. Job description Responsibilities and Duties • Answer and address all incoming support calls from customers; both internal and • external. • Answer and address incoming web chats, emails and voicemails from...


  • Bournemouth, United Kingdom Nourish Care Full time

    **Our Purpose** As a current market leader, Nourish Care provides a digital solution to the health and social care sector which enhances the process of recording, analysing, and sharing of information. We are in the midst of one of the most exciting times in our history and while we are the current market leader in the sector we will not become complacent....


  • Bournemouth, United Kingdom Caremark Full time

    **Location**: Bournemouth, Dorset **Salary**: £10 (weekdays) to £11.00 (weekends) and £16.00 (Bank Holidays) **Hours**: Variable You would be responsible for meeting the support requirements of our customers, in a way that respects the individual and promotes their independence. You would be expected to travel to the customer’s home and assist them...


  • Bournemouth, Dorset, United Kingdom Eset Full time

    Tier 1 Technical Customer Care Engineer page is loaded Tier 1 Technical Customer Care Engineer Apply locations Bournemouth time type Full time posted on Posted Yesterday job requisition id JR-04662 Job posting title Tier 1 Technical Customer Care Engineer Job summary ESET Technical Support Agents provide technical product support to all ESET...


  • Bournemouth, United Kingdom Jigsaw Specialist Recruitment Limited Full time

    Other duties will include: - Log all calls - Check payment failures - Updating customer information accurately - Carry out checks on individuals using the provided software and for clients, ensuring all personal data is correct and the individual is eligible for the product - Weekly reporting for clients pulling data from database Skills/Experience: -...


  • Bournemouth, United Kingdom The Skn Group Full time

    Highly attractive fee structure, continual professional development, great working environment with a professional teamTreating over 25,000 clients each month through a nationwide network of over 75 clinics, sk:n is the UK's largest provider of advanced skin treatments. We have a truly recognizable brand which has been carefully built over 28 years on the...


  • Bournemouth, United Kingdom The Skn Group Full time

    Highly attractive fee structure, continual professional development, great working environment with a professional teamTreating over 25,000 clients each month through a nationwide network of over 75 clinics, sk:n is the UK’s largest provider of advanced skin treatments. Increase your chances of reaching the interview stage by reading the complete job...


  • Bournemouth, United Kingdom Waste Management Facilities Full time

    Welcome to the family! That’s how you’ll feel when you join our team! We’re family owned and family run. We care about the planet through our waste reduction and recycling initiatives; we care about our clients and offer them a range of waste management solutions; and we care about you! WMF starts with your goals: if you’re looking for development...

  • Sales Specialist

    4 weeks ago


    Bournemouth, United Kingdom Wild Recruitment Full time

    **Sales Specialist** Position Available! Our client based in **Bournemouth** is looking to take someone on as a **Sales Specialis**t. This is a great opportunity to join an ever growing business. Duties include but are not limited too: - Ensure that our customers experience outstanding levels of service - Achieving and exceeding realistic **sales...


  • Bournemouth, United Kingdom Dovetail Recruitment Ltd Full time

    **Customer Service Advisor Job in Southbourne** Dovetail Recruitment is excited to be working with a well-established, growing company who are looking for a Customer Service Advisor to work in their small friendly team based in Southbourne. As a Customer Service Advisor, you will be the first point of contact providing telephone and administration support...