Guest Services Assistant

4 weeks ago


London, United Kingdom Layered Reality Full time

We are currently recruiting a Guest Services Assistant to join our Layered Reality team. We create multi-sensory experiences combining music, immersive theatre, virtual reality, motion simulators and 5D effects. Our two existing locations are
- The War of The Worlds The Immersive Experience & The Gunpowder Plot: The Immersive Experience

**Position Summary**

The Guest Services Assistant will ensure that we deliver this cutting-edge experience at the optimal level to all guests. On a daily basis, the Guest Services Assistant will ensure that that the customer service pre, during and post-experience is executed at the highest level. You will be responsible for guest information flow to both team members and management, so strong communication skills are key.

**Scope & Responsibilities**

**Background & Experience**

You will be a highly self-motivated individual, with a wide variety of experience working in customer services. Previous experience in immersive experiences, theatre, events or visitor attractions is preferable.

**Desired Attributes**

Minimum three years’ experience in customer services.

A desire to create memorable experiences for guests.

Excellent presentation and communication skills.

Ability to remain calm under pressure.

Confident both working as part of a team and independently.

Flexible (evening and weekend work will be required).

Additional languages desirable.

Job Title: Guest Services Assistant

**Job Type**: Permanent, 32hrs per week

Probation: 3 Months

Pay: £11.50 p/h plus incentives

Location: Aldgate, London


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