Reservations Agent
3 weeks ago
We have an exciting new opportunity for a Reservations Specialist to join our friendly team based in Bristol.
Here at Urban Creation, we offer quality serviced apartments along with private student accommodation, in Bristol and London. Our portfolio is ever growing which is a testament to the high standards that we pride ourselves in. Whilst maintaining a sense of luxury and elegance, we know the importance of that ‘home-away-from-home’ feeling and offer cleverly designed, fully equipped apartments fit for every occasion, whether for business, study or leisure purposes.
This role will centre around the provision of exceptional customer service whilst ensuring the smooth and efficient operation of the reservations shift on a day to day basis.
**Duties Include**:
- Help generate new bookings and business developments whilst ensuring that the guest’s experience is always at the forefront.
- Liaising with corporate clients and their guests.
- Dealing with guest complaints and enquiries in an effective, timely and courteous manner.
- Cover out-of-hours phone on a predetermined rota-based system.
- Work closely with our in-house maintenance and housekeeping team to ensure all apartments are kept to the highest standards.
- General ad hoc office admin duties, including answering the door to visitors and ordering stationary supplies etc.
**Requirements**:
- Previous experience in hospitality
- Experience of working in a busy office environment
- Excellent communication and written skills
- Ability to work effectively and proactively as part of a team
- Have the initiative to resolve issues as they arise and able to prioritise your own workload
- Strong computer skills, especially in Excel and Word
- Able to work full time hours over 5 days, including weekends on a rota basis
**Benefits Include**:
- Competitive salary
- Friendly working environment
- Training provided
- Discount on staff stays
**Job Types**: Full-time, Permanent
**Salary**: £10.00-£10.50 per hour
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
- Performance bonus
Work Location: One location
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