Customer Service Professional

4 weeks ago


Bristol, Bristol, United Kingdom Focus Hotels Management Limited Full time

Role Summary

">We are seeking an experienced Reservations Agent to join our team at the DoubleTree by Hilton Bristol City Centre. The successful candidate will have a proven track record of delivering excellent customer service and administrative skills.">

Key Responsibilities

">The key responsibilities of this role include:">
  1. ">
  2. Responding to guest enquiries and resolving issues in a timely and professional manner.">
  3. Processing room reservations and maintaining accurate records.">
  4. Managing cash and credit transactions in accordance with hotel procedures.">
  5. Collaborating with the Reception Team to ensure seamless guest experience.">
  6. Ensuring compliance with company policies and procedures.">
">

Requirements

">To be successful in this role, you will need:">
  • ">
  • Excellent communication and interpersonal skills.">
  • Proven experience in a similar role.">
  • Ability to work accurately and efficiently in a fast-paced environment.">
  • Knowledge of cash handling and security procedures.">
  • Flexibility to work varied shifts.">
">

Benefits

">We offer a competitive salary, opportunities for career growth and development, and a supportive team environment.

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