Customer Care Administrator

3 days ago


Denmead, United Kingdom Essential Recruitment Full time

**Brand new role based in Denmead as a Customer Care Administrator**

Our client based in PO7, Denmead is looking for a Customer Care Administrator to join the team with an immediate start required on a Temporary to Permanent contract.

**Benefits**:

- Supportive work environment
- Free parking
- Monday to Friday work
- Suitable working hours
- Temporary to Permanent role
- Competitive pay rate

**Pay rate**:

- £10.90 per hour

**Working hours**:

- Monday to Friday work

Rotating between 2 shift patterns of:

- 7:30am - 3:30pm / 9am - 5pm

**Duties**:

- Provide live telephone support to customers experiencing problems with software products.
- Log internal and external support calls on Jira within SLA bound response times - assign the calls to the relevant support team.
- Creation of Customer Weekly & Monthly Service Reports.
- Validate and accurately process customer orders on the CRM/ERP systems within SLA bound response times.
- Liaise with customer and the planning and engineering teams to regularly update customers on progress of orders, enquiries, and product availability.
- Assist with the creation of order reporting for analysis.
- Handle internal and external customer enquiries through to resolution, responding to all communications in a professional, courteous, and timely manner.
- Facilities Support. Booking travel - flights, hotels, trains, car hire, taxis and couriers.
- Reception duties including answering calls, greeting visitors, contractors, access control.
- Organise meeting rooms, organise and order refreshments, buffets, setting up rooms.

**Experience required**:

- Telephone experience coupled with an effective telephone manner and the ability to handle difficult customer in a sympathetic manner.
- Experience of working under pressure in a fast-moving, busy office.
- Experience of working to pre-set targets and deadlines.
- Experience of working as a team player who is able to work on their own initiative and as part of a small dedicated team.
- Call Nathan on 01246 278 000 between the hours of 8am - 5pm Mon-Fri
- Text ‘**CUSTOMER DENMEAD**’ to 07825 785 296 for a call back.
- Register for a call back from a consultant here

**This vacancy is being advertised by Essential Recruitment (an employment business)



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