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Administrative Assistant

3 months ago

Kettering, United Kingdom Cable Management Warehouse ltd Full time

**Reporting to**

Branch Manager

Hours per week

40, Monday - Friday, 8.30 - 5.30

**Job summary**

To provide excellent customer service as the front-line contact with our customers in a fast-paced environment and to provide admin support to the Sales team, enabling the team to maximise sales and improve the customer experience.

**Main Duties and Responsibilities**

**Admin Support to Sales Team**
- General sales admin tasks
- Answering the phone and dealing as appropriate with general queries received via the switchboard.
- Providing POD (Proof of deliveries) to ecommerce customers
- Resolving courier issues (via Orderwise system and carrier portals) - Liaise with logistics partners to organize effective shipping solutions according to customer specifications including product packaging requirements& sizes/dimensions of shipments etc.
- Repackaging stock items where necessary
- eCommerce order processing (via Orderwise system) - Handle inbound customer orders, answer customer inquiries, resolve customer issues, and provide product advice as needed.
- Customer returns and credit (via Orderwise system)
- Stock picking and packing
- Updating ecommerce price lists - Assist in product pricing calculation based on current market conditions/demand & supply dynamics to ensure appropriate margins are maintained.
- Ensure the branch manager is made aware of major issues
- Develop and maintain relationships with customers by providing excellent customer service and support.
- Any other duties that may be required.

**Key Skills /Attributes/Experience**
- Prior experience of delivering a high level of customer service
- Great organisational abilities
- Self-motivated
- Excellent verbal communication skills
- Excellent interpersonal and communication skills
- Outstanding telephone manner
- Ability to be flexible and multitask.
- Ability to handle difficult conversations.
- Good problem solver
- Ability to work well as part of a team.
- Good level of IT skill
- Good level of numeracy
- Positive attitude and work ethics
- Ability to follow instruction and strict processes.
- Professionalism
- Good time keeping
- Adaptable / Versatile with a "can do" attitude.
- Consistently live our company core values.
- Live our company core values
- Proven track record of outstanding work performance within administrative roles; prior experience with sales admin support roles is desirable but not necessary.
- ability to build strong relationships with customers through active listening & problem solving capabilities.
- Aptitude for detail orientation; accuracy & precision when handling numerical data is a must.
- Willingness to stay abreast of market trends related to our products & services.

**Salary**: £19,066.00-£19,846.00 per year

**Benefits**:

- Casual dress
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Aldershot: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Expected start date: 01/03/2023