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Property Services Scheduler

4 months ago

London, United Kingdom One Housing Group Full time

**Property Services Scheduler**
We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

Our Property Services team is knowledgeable, skilled, friendly and we love what we do. We are passionate about the high quality of service we provide.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

**Join our Property Services team as a Property Services Scheduler**:
Housing sits at the heart of our organisation. We believe that everyone deserves a safe, secure, affordable home. Our Property Services team is crucial in helping us deliver on this vision.

The team works on the provision and maintenance of our large portfolio of properties. This demands strong organisational skills and the ability to work collaboratively with customers, other teams and external service providers.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

**The role**
We have a fantastic opportunity for someone to join us in the position of Property Services Scheduler.

**Salary**: £30,000 per annum
**Location**: Office based, Monday to Friday at Atelier House, Camden,
**Contract**:6 month fixed term contract, 35 hours per week

Your responsibilities will include:

- Maintaining all tasks, including raising repairs and maintenance jobs and requisitions, follow on works and sub-contractor works
- Inputting data into the system, actively working on CRM cases and being responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner
- Ensuring all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs
- Phoning residents to ensure access is gained for works
- Working with emergency appointments and resolving scheduling conflicts
- Ensuring that subcontractors are completing jobs on time, and they submit completed paperwork correctly ready for supervisor’ review and contractor payment
- Assisting in the investigation of complaints (informal and formal) and expressions of dissatisfaction with the service

**What you will need to succeed**
- Experience of working in the housing/property sector or within planned/reactive maintenance and repairs
- Good level IT skills and literacy
- A self-motivated, resilient, assertive, and confident approach
- The ability to scrutinise data and provide recommendations
- Proven experience of excellent customer service skills

**The offer**
- **Salary**:£30000
- **Your **holidays are important to us. **Take up to 28 days annual leave plus bank
- **Lean travel**. **Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
- **Looking forward to your big bucket list trip? **You can buy or sell up to five days annual leave each
- **Get paid to do good. **We offer you two days off on full pay each year to volunteer in our
- **Well **done **With our colleague recognition programme you will know when you’ve done a #greatjob
- **Learning never **One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
- **We’re **here for you. **Our employee assistance programme offers counselling and support for you and your family 24/7.
- **Stay book-smart. **Take up to five paid days off per year to study toward a relevant qualification.
- **Experience new things. **We offer you a career break after 3 years’ continuous service.

**About us**
As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and our workforce reflects that. As of December 2021, One Housing merged with the Riverside Group, creating one of the country's largest housing associations, with more than 75,000 homes. This follows a shared recognition that we are better and stronger together; and that when we combine, we will be able to do more for our customers and the communities we serve.

At One Housing, our people are our strength which is why we work very hard to enable all employees to bring their authentic self to work. This commitment is reflected in our hybrid working policy, our diversity groups support network, our wellbeing initiatives and our employee benefits.

We understand that the different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.

OHGCORP

Job Reference: OH00320