Digital and Transformation Lead

2 weeks ago


Islington, United Kingdom Islington GP Federation Full time

**JOB TITLE**: Digital and Transformation Lead Central 1

**RESPONSIBLE TO**: Clinical Director for PCN

**ACCOUNTABLE TO**:Islington GP Federation

**PLACE OF WORK**:Agreed locations in Islington

**HOURS**: 37.5 per week

**SALARY**: Up to Band 8a (based on experience)

**CONTRACT TYPE**: 12-Month Fixed-Term with Possibility of Extension

**The Role**:
The post-holder is expected to be an experienced digital lead with considerable transformation experience, preferably within a primary care environment. The post-holder will help practices and the
PCN adopt new technology and other initiatives to improve access to care, enable practices and PCN staff to work more effectively, coordinate across digital platforms and critically enable patients to self
- serve.

The post holder will work with the Clinical Director, Practice Managers and the leadership within a Primary Care Network (PCN) to create a vision to guide service improvements, identify opportunities to make tangible positive transformation, and provide the inspiration, expertise and leadership to deliver changes in a collaborative way.

This role will include delivery of a combination of the following responsibilities:
Improve adoption and/or optimisation of new technology to enhance patient access and experience and increase PCN productivity.

Build relationships and facilitate collaboration between practices and the wider system to support the delivery of care to patients (including shared appointments between practices to aid delivery of enhanced access).

Lead an improvement approach to change including building capability for quality improvement within the PCN and system wide approaches to problem solving.

Review and improve the PCN’s digital maturity.

Use data, and improve data quality, to:

- Understand demand, capacity and activity and drive improvements in:
1. Patient experience of access.

2. Operational efficiency including better matching capacity to need.

3. Staff experience at work.
- Support population health management.

The post holder will work closely with staff working at practices, such as practice managers and staff at the PCN to understand current service models, identify challenges, agree priorities for improvement and then support these to be delivered.

Experience of working in general practice with a good working knowledge of general practice systems (including IT, digital and BI tools), processes, and procedures; or experience of successfully delivering change and improvement programmes in a patient (or customer) facing environment.

A track record of communicating and engaging with a wide range of staff and stakeholders; building excellent and trusted relationships.

Experience of using programme management and improvement techniques to drive change forward, including translating strategic objectives into tangible plans for delivery and following these through to benefits realisation.

Ability to extract, collate, visualise and use data and insight to both drive change, and to understand and adapt programmes of work while in progress to allow learning to be integrated into delivery.

Knowledge of Quality Improvement tools or a willingness to engage in the Quality Improvement training offers available to support the Digital and Transformation Lead role.

Ability to understand, interpret and present complex and/or sensitive information

Ability to interpret qualitative and quantitative information from a range of sources and present it in a clear and concise way to stakeholders.

Excellent communication skills and an ability to engage successfully with a wide range of people at all levels within an organisation

Experience of championing diversity and inclusion and promoting actions to make improvements to the experience of diverse groups, including promoting digital inclusion.

An ongoing commitment to improving NHS services for the benefit of patients.

**About Central 1 PCN and Background**

Central 1 PCN consists of 7 practices in the Central Locality of Islington and is supported by the Islington GP Federation. The PCN group together independent GP practices, brought together by the Network Contract DES. Central 1 PCN has a focus on improving patient care by working with partner providers to manage the needs of their local patient population.

The population within Central 1 PCN geography is diverse, often with significant and complex health and wellbeing needs. There is an exciting opportunity for enthusiastic and motivated individuals to support the co-ordination of this care and working closely with people to support them to achieve improved health outcomes and a better quality of life.

**About Islington GP Federation**

Islington GP Federation (IGPF) is a growing organisation representing 31 practices; we have established ourselves as a leader in new ways of working, including running Islington’s extended access primary care services (I:HUB) as well as supporting the Islington Primary Care Networks

(PCNs).



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