Enrollment Specialist

_**ONLY APPLY IF YOU HAVE 1+ YEARS EXPERIENCE IN DM APPOINTMENT SETTING OR IF YOU'VE GONE THROUGH APPOINTMENT SETTING TRAINING**_

The Enrollment Specialist will serve as the first point of contact for incoming leads via the DMs, qualifying prospects based on specific criteria, and booking them into a closers calendar for a call.
- **Key Responsibilities **_

**DM Lead Management**
- Handle incoming inquiries via the DMS and quickly engage to qualify potential leads.
- Reach out to inbound leads via DMs who have expressed interest but have not yet booked a call to further generate interest in our products and services.
- Provide initial product information and direct leads to relevant materials or resources.

**DM Lead Generation**
- Identify qualified customers amongst incoming leads in Natalie's DMs. Use our social media platforms and other lead resources to generate calls for our closers.
- Engage with leads to foster interest, educate, and convey the benefits of our programs.
- _**Note: This role does not involve calling or outreach to cold leads it is all done via DMs.**_

**Qualification of Prospects**
- Assess the needs and potential of inbound leads to ensure they align with our target market criteria.
- Analyze lead data to prioritize high-potential prospects for follow-up and appointment setting.
- Maintain a consistent evaluation process to ensure all leads are accurately assessed and categorized.

**Appointment Scheduling**
- Efficiently coordinate calendars to schedule meetings between qualified leads and our closers, ensuring a smooth transition.
- Confirm appointments and manage scheduling as necessary to optimize the closers calendar.

**Follow-Up**
- Maintain ongoing communication with prospective clients through strategic follow-up communications to nurture leads and progress them through the sales pipeline.
- Monitor the lead progression post-initial contact and reactive stalled leads through targeted outreach.

**Skills, Knowledge and Expertise**

**1. Communication Skills**
- Excellent verbal and written communication abilities to interact effectively with prospective students and other team members.
- Proficient in explaining complex concepts in a clear and concise manner.
- Ability to listen actively and understand customers needs

**2. Technological Proficiency**:

- Strong working knowledge of CRM systems and social media to manage leads, track interactions and report metics.
- Familiarity with communication tools (i.e. - slack, zoom) and office software (e.g. MS Office, Google Workspace)

**3. Organizational Skills**:

- Ability to multitask and manage multiple leads concurrently without compromising accuracy or attention to detail.
- Strong time-management skills to prioritize tasks and meet deadlines
- Aptitude for Maintaining structured documentation and record-keeping.

**4. Industry Knowledge**:

- A good grasp of online education trends and best practices
- Understanding of competitors and the unique selling propositions of the company's offerings.

**5. Collaborative Mindset**:

- Team-oriented approach, with the ability to work harmoniously with colleagues from various departments.
- Openness to feedback and a continuous learning attitude.

**6. Problem-Solving Abilities**:

- Capacity to think on one's feet, especially when handling objections or inquiries.
- Innovative mindset to propose improvements or optimizations to the lead handling process.

**7. Customer-Centric Approach**:

- A genuine interest in solving prospective students' problems or addressing their needs.
- Empathetic and patient demeanor, especially when dealing with inquiries or concerns.
- **About Us**_

Grow Your Impact is a small female run company that helps coaches and consultants grow 6 & 7 figure online businesses. Our mission is to help women build businesses that work for their lives.

Pay: £2,200.00-£5,200.00 per month

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Work Location: Remote