Communications Support Operator

7 months ago


Peterborough, United Kingdom Taylor Rose Full time

This role involves but is not limited to:
Operating switchboard to ensure that clients are transferred correctly and efficiently.

Typing messages during calls, to ensure delivery of communication in a timely manner.

Understanding of the business structure and services offered.

Using multiple database systems to search for relevant information

Providing an excellent and professional customer service to all callers.

**On occasion** providing support to our Document Control Department by welcoming clients into reception, this will include:
Accepting client documentation and certifying ID documents

Providing refreshments for clients and meetings

Receiving deliveries

Covering holidays and sickness of team members and other operational departments such as Document Control.

**Requirements**:
A professional, flexible and reliable attitude and approach

Ability to work under pressure and in a fast paced environment

Ability to answer a high level of telephone calls on a daily basis, with targets in place.

Customer focus with a proactive “can do” attitude and eagerness to be helpful on every call.

Strong communication skills & ability to communicate at all levels and across all departments

Able to work within a team as well as independently

Able to demonstrate initiative, strong work ethic and ability to prioritise and problem solve.

Have a good understanding of Microsoft office, telephones and case management systems

Company Core Values:
**Aspire**:To challenge convention, an entrepreneur with energy for change. To be the best we can be.

**Innovate**: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth.

**Integrate**: Bring together people and systems into a cohesive force.

**Commit**: To work with integrity and invest in long term relationships, creating a strong market position and delivering sustained commercial advantage.



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