Communications Support Operator
2 weeks ago
This role involves but is not limited to:
Operating switchboard to ensure that clients are transferred correctly and efficiently.
Typing messages during calls, to ensure delivery of communication in a timely manner.
Understanding of the business structure and services offered.
Using multiple database systems to search for relevant information
Providing an excellent and professional customer service to all callers.
**On occasion** providing support to our Document Control Department by welcoming clients into reception, this will include:
Accepting client documentation and certifying ID documents
Providing refreshments for clients and meetings
Receiving deliveries
Covering holidays and sickness of team members and other operational departments such as Document Control.
**Requirements**:
A professional, flexible and reliable attitude and approach
Ability to work under pressure and in a fast paced environment
Ability to answer a high level of telephone calls on a daily basis, with targets in place.
Customer focus with a proactive “can do” attitude and eagerness to be helpful on every call.
Strong communication skills & ability to communicate at all levels and across all departments
Able to work within a team as well as independently
Able to demonstrate initiative, strong work ethic and ability to prioritise and problem solve.
Have a good understanding of Microsoft office, telephones and case management systems
Company Core Values:
**Aspire**:To challenge convention, an entrepreneur with energy for change. To be the best we can be.
**Innovate**: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth.
**Integrate**: Bring together people and systems into a cohesive force.
**Commit**: To work with integrity and invest in long term relationships, creating a strong market position and delivering sustained commercial advantage.
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