Operations - Help Desk Support

2 weeks ago


Sevenoaks, United Kingdom Nirvana Maintenance Full time

**Help Desk Support**

The role of the Help Desk Support will be responsible for maintaining a strong relationship with a specific and large client who we serve on a daily basis. A strong emphasis on quality, honesty and always providing the highest possible standards is a must.

Core responsibilities include:

- Responsible for the day to day engagement with our client (face/voice of the business)
- Creating jobs onto internal software following client instructions.
- Scheduling jobs once confirmed with tenants.
- Work within the wider operations team to improve customer experience.
- Liaising with clients on quote requests, job queries and contract admin
- Regular dialogue with clients and tenants (telephone)
- Updating and managing client portal

An exciting role for a bright individual looking to join a growing and fast growth business with an eye of career progression.

**Salary**: From £30,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Sevenoaks, TN13 1DB: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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