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1st Line Support Analyst

5 months ago

Sevenoaks, Kent, United Kingdom The Jobsboard Full time
Are you passionate about resolving technical issues and providing exceptional customer support? \r
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Our client is seeking a skilled 1st line support analyst to join their growing and dynamic team in Borough Green.

This role involves collaborating within a supportive team environment to offer comprehensive technical assistance to our valued customers. \r
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Main Duties \r
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\tWork as part of a team to provide technical support for customer's existing hardware and/or software installations and resolve as soon as reasonably possible using the resources available to you. \r
\tAnswer customer phone calls, log support tickets and work on them through to resolution. \r
\tProvide 1st line on-site support to customers when required. \r
\tWork on projects such as infrastructure refreshes, disaster recovery, infrastructure migration and virtualisation etc. \r
\tRespond to alerts from various monitoring systems to provide proactive maintenance and support alongside other engineers. \r
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Skills & Requirements \r
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\tHave a minimum of 6 months experience within an MSP environment. \r
\tExcellent understanding of Microsoft Desktop operating systems. \r
\tGood understanding of networking concepts such as DNS, DHCPetc. \r
\tGood understanding of mobile device troubleshooting (iPhone & Android) \r
\tPrevious exposure to Intune managed devices would be advantageous. \r
\tExcellent phone manner and customer service attitude. \r
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You will need to hold a valid licence and have access to a vehicle as you may, on occasion, be asked to provide on-site support.

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If you are a junior IT professional looking for the second step in your IT career please apply here or call Gareth in the office for more details.

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