Helpdesk Manager- Facilities
4 weeks ago
Introduction: The Help Desk Manager role is responsible for managing business customers' accounts to ensure they receive exceptional service. The aim is to retain key accounts and effectively address any issues to prevent them from seeking services elsewhere.
Type – Permanent
Main Responsibilities as a Help Desk Manager
Manage new accounts for the business.
Generate reports on clients' accounts.
Prioritise engineers for key accounts.
Provide briefings to staff on new account customers.
Conduct inductions for engineers on account customers.
Monitor engineers' performance and account activities.
Ensure continuity of work in the absence of account managers.
Monitor engineers' performance and address any issues.
Report client dissatisfaction to management.
Maintenance help desk: 3 years (required)
Management: 1 year (required)
22 days Annual Leave + Bank Holidays
~ Health Cashback Scheme
~ Group Life Insurance
~ Annual Salary Reviews
~ Career Progression Training
~ Length of Service Annual Leave
~ Gym & Retail Discounts
~ For further information on this Help Desk Manager role apply below
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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