Helpdesk Manager- Facilities

4 weeks ago


Sevenoaks Kent, United Kingdom Addition+ Full time

Introduction: The Help Desk Manager role is responsible for managing business customers' accounts to ensure they receive exceptional service. The aim is to retain key accounts and effectively address any issues to prevent them from seeking services elsewhere.

Type – Permanent
Main Responsibilities as a Help Desk Manager
Manage new accounts for the business.
Generate reports on clients' accounts.
Prioritise engineers for key accounts.
Provide briefings to staff on new account customers.
Conduct inductions for engineers on account customers.
Monitor engineers' performance and account activities.
Ensure continuity of work in the absence of account managers.
Monitor engineers' performance and address any issues.
Report client dissatisfaction to management.
Maintenance help desk: 3 years (required)
Management: 1 year (required)

22 days Annual Leave + Bank Holidays
~ Health Cashback Scheme
~ Group Life Insurance
~ Annual Salary Reviews
~ Career Progression Training
~ Length of Service Annual Leave
~ Gym & Retail Discounts
~ For further information on this Help Desk Manager role apply below
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



  • Sevenoaks, Kent, United Kingdom Addition+ Full time

    The Help Desk Manager role is responsible for managing business customers' accounts to ensure they receive exceptional service. The aim is to retain key accounts and effectively address any issues to prevent them from seeking services elsewhere. Type – Permanent Main Responsibilities as a Help Desk Manager Manage new accounts for the business. ...

  • Facilities Manager

    3 weeks ago


    Sevenoaks, United Kingdom FM Conway Full time

    FM Conway is currently seeking an experienced Facilities Manager to oversee the maintenance, safety and functionality of our facilities. As our Facilities Manager you will be supervising and coordinating all maintenance activities including repairs, renovations, installations. Ensuring that all facilities are well maintained and operational. This is a...


  • Swale, Kent, United Kingdom FGS Industrial Facilities Management Full time

    Job Title: Assistant Contracts Manager Facilities Location: Ridham Dock, Sittingbourne, Kent, ME9 8SR Salary: Competitive Job type: Permanent, Full-time Working Hours: Monday - Friday About Us: FGS Industrial Facilities Management is a Kent based multi-skilled business capable of responding to the needs of industrial clients and their sites. Through our...

  • IT Helpdesk Analyst

    5 days ago


    Dartford, Kent, United Kingdom Hiring People Full time

    Join Our Team as a Helpdesk IT Analyst! Are you a tech enthusiast eager to embark on an exciting career journey? We're looking for a Helpdesk IT Analyst to join our innovative team. The successful candidate will be responsible for supporting customers and colleagues with project support queries relating to internal IT issues or product support /...

  • Multiskilled Engineer

    4 weeks ago


    Gillingham, Kent, United Kingdom Carbon60 Full time

    Multiskilled Engineer (Mobile) - Facilities Management - Gillingham/Ilford Area - £39k plus Van, plus on call allowance of £125 plus excellent benefits. This is a fantastic opportunity to join a National Facilities Management company at their prestigious clients' sites in the Gillingham/Ilford area. This role would be perfect for an experienced Mobile...

  • Multiskilled Engineer

    4 weeks ago


    Gillingham, Kent, United Kingdom Carbon60 Full time

    Multiskilled Engineer (Mobile) - Facilities Management - Gillingham/Ilford Area - £39k plus Van, plus on call allowance of £125 plus excellent benefits. This is a fantastic opportunity to join a National Facilities Management company at their prestigious clients' sites in the Gillingham/Ilford area. This role would be perfect for an experienced Mobile...


  • Kent, United Kingdom Apogee Corporation Limited Full time

    Hybrid working pattern, 2 home working, 3 office Monday to Friday 8am – 5pm, 8.30 – 5.30 and 9am – 6pm on a rota As part of our fast paced and dynamic Helpdesk team, the role of Helpdesk Technician aims to resolve printing, network and services issues remotely. Additionally, you will be involved in the triage of Laptop & PC break fix hardware support,...


  • KENT, United Kingdom Apogee Corporation Limited Full time

    Hybrid working pattern, 2 home working, 3 office Monday to Friday 8am – 5pm, 8.30 – 5.30 and 9am – 6pm on a rota As part of our fast paced and dynamic Helpdesk team, the role of Helpdesk Technician aims to resolve printing, network and services issues remotely. Additionally, you will be involved in the triage of Laptop & PC break fix hardware support,...

  • Multiskilled Engineer

    3 weeks ago


    Gillingham, Kent, United Kingdom Energy Jobline CVL Full time

    Multiskilled Engineer (Mobile) - Facilities Management - Gillingham/Ilford Area - £39k plus Van, plus on call allowance of £125 plus excellent benefits. This is a fantastic opportunity to join a Facilities Management company at their prestigious clients' sites in the Gillingham/Ilford area. This role would be perfect for an experienced Mobile...

  • Multiskilled Engineer

    4 weeks ago


    Gillingham, Kent, United Kingdom Carbon 60 Full time

    Multiskilled Engineer (Mobile) - Facilities Management - Gillingham/Ilford Area - £39k plus Van, plus on call allowance of £125 plus excellent benefits. This is a fantastic opportunity to join a National Facilities Management company at their prestigious clients' sites in the Gillingham/Ilford area. This role would be perfect for an experienced Mobile...

  • Machine Operator

    3 days ago


    Sevenoaks, Kent, United Kingdom FGS Industrial Facilities Management Full time

    Job Title: Machine OperatorLocation: Sevenoaks Household Waste Recycling Centre, Main Road, Dunbrik, Sundridge, TN14 6EPSalary: £14.10 Per HourJob type: Full time, PermanentWorking Hours: 4 on 4 off day shift patternAbout Us:FGS Industrial Facilities Management is a Kent based multi-skilled business capable of responding to the needs of industrial clients...

  • Multiskilled Engineer

    2 weeks ago


    Gillingham, Kent, United Kingdom Carbon60 Full time

    Job Description Multiskilled Engineer (Mobile) - Facilities Management - Gillingham/Ilford Area - £39k plus Van, plus on call allowance of £125 plus excellent benefits. This is a fantastic opportunity to join a National Facilities Management company at their prestigious clients' sites in the Gillingham/Ilford area. This role would be perfect for an...

  • Multiskilled Engineer

    3 weeks ago


    Gillingham, Kent, United Kingdom Carbon60 Full time

    Multiskilled Engineer (Mobile) - Facilities Management - Gillingham/Ilford Area - £39k plus Van, plus on call allowance of £125 plus excellent benefits. This is a fantastic opportunity to join a National Facilities Management company at their prestigious clients' sites in the Gillingham/Ilford area. This role would be perfect for an experienced...

  • FACILITIES TECHNICIAN

    4 weeks ago


    Sevenoaks, Kent, United Kingdom LinkPoint Resources Limited Full time

    We specialise in the recruitment of high quality candidates in the Education sector. We have an excellent opportunity for a Caretaker working for a school in Tunbridge Wells and Sevenoaks. 8am - 4pm, three days at Tunbridge Wells and two days at Sevenoaks (37 hours per week) 27 Days Holiday plus Bank Holidays Caretaker’s Core Duties * To aid the Head...


  • Gillingham, Kent, United Kingdom Energy Jobline CVL Full time

    Multiskilled Engineer (Mobile) - Facilities Management - Gillingham/Ilford Area - £39k plus Van, plus on call allowance of £125 plus excellent benefits. This is a fantastic opportunity to join a Facilities Management company at their prestigious clients' sites in the Gillingham/Ilford area. This role would be perfect for an experienced Mobile...


  • Gillingham, Kent, United Kingdom Carbon60 Full time

    Job Description Multiskilled Engineer (Mobile) - Facilities Management - Gillingham/Ilford Area - £39k plus Van, plus on call allowance of £125 plus excellent benefits. This is a fantastic opportunity to join a National Facilities Management company at their prestigious clients' sites in the Gillingham/Ilford area. This role would be perfect for an...


  • Gillingham, Kent, United Kingdom Carbon60 Full time

    Multiskilled Engineer (Mobile) - Facilities Management - Gillingham/Ilford Area - £39k plus Van, plus on call allowance of £125 plus excellent benefits. This is a fantastic opportunity to join a National Facilities Management company at their prestigious clients' sites in the Gillingham/Ilford area. This role would be perfect for an experienced Mobile...


  • Gillingham, Kent, United Kingdom Carbon60 Full time

    Multiskilled Engineer (Mobile) - Facilities Management - Gillingham/Ilford Area - £39k plus Van, plus on call allowance of £125 plus excellent benefits. This is a fantastic opportunity to join a National Facilities Management company at their prestigious clients' sites in the Gillingham/Ilford area. This role would be perfect for an experienced Mobile...

  • Machine Operator

    6 hours ago


    Sevenoaks, Kent, United Kingdom FGS Industrial Facilities Management Full time

    Job Title: Machine Operator Location: Sevenoaks Household Waste Recycling Centre, Main Road, Dunbrik, Sundridge, TN14 6EP Salary: £14.10 Per Hour Job type: Full time, Permanent Working Hours: 4 on 4 off day shift pattern About Us: FGS Industrial Facilities Management is a Kent based multi-skilled business capable of responding to the needs of...

  • Helpdesk Support Kent

    10 hours ago


    Greenhithe, Kent, United Kingdom Invictus Recruitment Full time

    Helpdesk Support Kent - Temporary (Immediate Start) Location: Kent Hourly Pay Rate: £15.00p/h Via Umbrella Hours of Work: Tuesday - Sunday 6am - 2pm (Mon & Tues off) A World Leading Service provider who operates on an international scale is looking for a Help Desk Support based in Kent area. This role is withthe hours of Tuesday - Sunday 6am - 2pm so the...