Sales & Lettings Coordinator

4 weeks ago

Birmingham, United Kingdom ST Selection Full time

Job Description Sales & Lettings Coordinator

Salary Package:

- £19-21K plus team and individual performance related commission
- 33 days’ annual leave including Bank Holidays, rising with service
- Perkbox employee benefits including free coffees, birthday boxes plus discounts across the highstreet and online
- Employee Assistance Programme
- Company Pension Scheme, contributions rising with service
- Workplace Nursery Benefit
- Long Service Awards
- One paid CSR Day per year

Hours - 9-5.30 Mon-Fri (working approx every other Saturday with a day off in the week)

The role of the Sales & Lettings Coordinator is predominantly customer facing, dealing with first-line queries. You will work closely with other Coordinators and will escalate any problems, queries or complex issues to the Senior Sales & Lettings Coordinatorto ask for support. You will play your part in ensuring the branch delivers on set KPIs and provides exceptional customer service.

Job Duties
- Role model and consistently deliver an exceptional customer experience
- Follow best practice regarding the day to day running of the office
- Ensure all admin is accurate and is available for all client meetings/contract signings/key collections as and when required
- Ensure all systems are accurately maintained and up to date, particularly regarding key management and property security
- Respond promptly to all incoming sales & lettings enquiries
- Promote sales & lettings services to potential landlords and vendors and book market appraisals
- Ensure time is maximised by effective and accurate diary management when scheduling appointments and forward planning time
- Offer admin support as and when required to help progress active sales and lettings
- Ensure the move in process is carried out in line with company procedure including but not limited to all compliance documents are completed and on file, funds are received and keys are released accordingly
- Carry out associated admin tasks relating to our lettings portfolio such as new listings and remarketing
- Understand and comply with all company policies and procedures as well as industry legislation

**Requirements**:

- Fluent level of English with excellent spelling and grammar
- Proficient IT user, able to use MS packages as well as a range of internal systems
- Thrives in a fast paced, fluid environment
- Experience of working within a customer service or admin role is preferred

Attributes
- A well-presented professional with a confident, enthusiastic approach to work
- A diligent and organised individual, capable of prioritising own workload and shifting priorities
- Able to positively adapt to change and be flexible in accordance with business needs
- Works with the company's best interest in mind at all times, demonstrating honesty and loyalty
- Work well within a team and alone; takes initiative and is actively productive
- Demonstrates attention to detail, accuracy and timeliness
- Eager to learn and develop own skill set as well as supporting fellow colleagues with theirs

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