Customer Service Representative
4 days ago
**Who are we?**
We’re the biggest name in Europe’s vehicle remarketing industry, selling 1.3m vehicles per annum, across 60 locations and with a turnover of £2billion. We believe our people are the best in the business, they are friendly, expert and professional.
**Salary: £19700 - £22000 Per Annum DOE**
**Location: Corby**
**Working Hours: Monday - Friday (40 hours per week, 08:30 - 17:00)**
**Main Purpose of the role**:
- Working with the Customer Services Supervisor, this role will support delivery of effective and efficient implementation of agreed proces
- Build relationships with the customer, inter department and peers
- Follow documented processes, and highlighting to the Customer Service Supervisor if a change of process is required to add efficiencies to the process
- Assist with the training of new members to the Customer Service Team
- Ensure office standards are maintained at all times
- To ensure best practice in Customer Service processes and adherence, internal processes, customer liaison and administration in accordance with group policies and procedures.
- Ensure all Customer Services processes are documented and always up to date for training and audit purposes
**Skills and experience**:
- Strong Customer Service experience
- Attention to detail and accuracy
- Intermediate Microsoft Office skills
- Good communication and stakeholder management skills
- High service focus and results driven
- Highly resilient, particularly when working with change
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