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Customer Service Representative

3 months ago

Glasgow, United Kingdom G TELECOMMUNICATION LTD Full time

As a Customer Service Representative, you'll be the first point of contact for our customers, providing timely and effective solutions to their inquiries, concerns, and issues. You'll work in a fast-paced environment, handling multiple customer interactions simultaneously, and ensuring that every customer leaves with a positive experience.

**Responsibilities**:

- Handle customer complaints and issues in a professional and courteous manner
- Resolve customer issues promptly and efficiently
- Provide product knowledge and recommendations to customers
- Upsell and cross-sell products and services as needed
- Maintain accurate records of customer interactions
- Meet or exceed productivity and quality standards
- Participate in training and coaching sessions to improve skills and knowledge

**Requirements**:

- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong attention to detail and ability to meet productivity standards

Join our team as a Customer Service Representative and be part of a dynamic work environment where your language skills and customer service expertise can shine

**Job Types**: Full-time, Permanent

Pay: From £24,654.00 per year

**Benefits**:

- Additional leave
- Company events
- On-site parking
- Paid volunteer time
- Transport links

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Glasgow: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 07/07/2024