2nd Line Support Engineer
2 weeks ago
Exciting opportunity to work for a global leader in technology and business solutions that transform organisations and the world around us. This organisation provides the opportunity to work with world leading employees within their field and the chanceto learn from them. They also provide the opportunity to work with world leading technology in a vibrant workplace.
We are looking for a 2nd line support engineer with experience in any number of the technologies listed below to join a team of diversely skilled like minded engineers to work collaboratively across multiply service accounts within a shared service. Thisrole will involve:
- Event Management - proactively monitor all infrastructure using MOD provisioned LBS Support tooling and act as required when particular events/notifications occur.
- Incident Management - shall receive, log, prioritise, route, monitor and manage tickets within the remedy incident management system (ITSM) and adhere to the Critical Service Levels.
- Problem Management - updating Records in the Authority's Remedy Tool and conduct root cause analysis and resolution for all Incidents and Defects in accordance with agreed CSL's.
- Request Fulfilment - will receive and fulfil account service requests to provision user's access to the hosting environment.
**Requirements**:
- Good understanding of Active Directory (DHCP/DNS/GPO).
- Good understanding of Remedy Incident Management System (ITSM).
- Experience in supporting secure IT infrastructures.
- Experience in incident resolution and/or system management of secure IT infrastructures.
- Good understanding of Microsoft Hyper-V.
- Anti-Virus management and reporting.
- Eligible for DV clearance.
-
Service Desk Analyst
4 weeks ago
Basingstoke, United Kingdom Reed Full timeService Desk - 1st/2nd Line Support Rate: £150-£170 per day (Umbrella Company or PAYE Only) Duration:6 months initial (high chance of extension or potential permanent option longer term) Location: Basingstoke (predominantly home working but will need to come into Basingstoke when required) This is an exciting opportunity for someone looking for develop...
-
1st - 2nd IT Line Support Analyst
6 days ago
Basingstoke, Hampshire, United Kingdom AG Talent Full timeAre you an IT Support Analyst who lives locally to Basingstoke? Do you want to provide support to a large business across multiple offices? 1st and 2nd line support across multiple offices ~ Provide desk support ~ Managing onboarding and offboarding of staff’s IT ~ At least 6 months experience as an IT Support Analyst Experience with Microsoft...
-
1st - 2nd IT Line Support Analyst
7 days ago
Basingstoke, Hampshire, United Kingdom AG Talent Full timeAre you an IT Support Analyst who lives locally to Basingstoke? Do you want to provide support to a large business across multiple offices? 1st and 2nd line support across multiple offices ~ Provide desk support ~ Managing onboarding and offboarding of staff’s IT ~ At least 6 months experience as an IT Support Analyst Experience with Microsoft...
-
1st - 2nd IT Line Support Analyst
2 days ago
Basingstoke, Hampshire, United Kingdom AG Talent Full timeJob Description Are you an IT Support Analyst who lives locally to Basingstoke? Do you want to provide support to a large business across multiple offices? 1st and 2nd line support across multiple offices ~ Provide desk support ~ Managing onboarding and offboarding of staff’s IT ~ At least 6 months experience as an IT Support Analyst Experience...
-
IT Service Desk Analyst
1 month ago
Basingstoke, United Kingdom Spectrum IT Recruitment Full time**IT Service Desk Analyst - 1st/2nd line** IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Basingstoke with multiple offices across the UK. As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met. The position...
-
Software Support/customer Support
4 weeks ago
Basingstoke, United Kingdom REED Full timeCustomer Support/Software Support Rate: £150-£170 per day (Umbrella Company or PAYE Only) Duration: 6 months initial (high chance of extension or potential permanent option longer term) Location: Mostly remote working, with occasional travel into Basingstoke. This is an exciting opportunity for someone looking for develop their career in...
-
Service Desk Analyst
3 weeks ago
Basingstoke, Hampshire, United Kingdom Cloud Business Full timeWe have vacancies for Service Desk Analysts (1st & 2nd line) working on premise for our customers and at our Service centre in Basingstoke. With at least 6-12 months experience in an IT Support environment, you will demonstrate a strong aptitude for attention to detail and good customer service as maintaining an effective level of communication with all...
-
1st Line Support
3 weeks ago
Basingstoke, Hampshire, United Kingdom Spectrum IT Recruitment Full timeIT Service Desk Analyst - 2nd line IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Basingstoke with multiple offices across the UK. As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met. 3+ years technical...
-
ICT Service Desk Analyst
3 weeks ago
Basingstoke, Hampshire, United Kingdom Cloud Business Full timeWe have vacancies for Service Desk Analysts (1st & 2nd line) working on premise for our customers and at our Service centre in Basingstoke. With at least 6-12 months experience in an IT Support environment, you will demonstrate a strong aptitude for attention to detail and good customer service as maintaining an effective level of communication with all...
-
Desktop / Servicedesk Support Analyst
4 weeks ago
Basingstoke, United Kingdom JLA Resourcing Ltd Full timeThe Opportunity: We're looking for a Desktop Support Analyst / ServiceDesk Analyst with good 1st / 2nd Line Support skills to join a fast growing business in central Basingstoke. It's a hybrid role with 3 days in the office and 2 from home and you'll be providing support to approximately 300 users (but growing rapidly). It's a highly customer facing role...
-
IT Service Desk Analyst
2 weeks ago
Basingstoke, United Kingdom Spectrum IT Recruitment Full timeIT Service Desk Analyst - 2nd line IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Basingstoke with multiple offices across the UK. As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met. The position would suit...
-
IT Service Desk Analyst
2 weeks ago
Basingstoke, United Kingdom Spectrum IT Recruitment Full timeIT Service Desk Analyst - 2nd lineIT Service Desk Analyst required to join a growing telecommunication solutions provider based in Basingstoke with multiple offices across the UK.As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met.The position would suit...
-
IT Service Desk Analyst
2 weeks ago
Basingstoke, United Kingdom Spectrum IT Recruitment Full timeIT Service Desk Analyst - 2nd lineIT Service Desk Analyst required to join a growing telecommunication solutions provider based in Basingstoke with multiple offices across the UK.As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met.The position would suit...
-
IT Service Desk Analyst
2 weeks ago
Basingstoke, United Kingdom Spectrum IT Recruitment Full timeIT Service Desk Analyst - 2nd lineIT Service Desk Analyst required to join a growing telecommunication solutions provider based in Basingstoke with multiple offices across the UK.As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met.The position would suit...
-
1st Line IT Engineer
23 hours ago
Basingstoke, Hampshire, United Kingdom Middle Recruitment LTD Full time1st Line IT Support Engineer After the business has gained new organic client growth, this is a brand-new hire to support its continuous improvement plans and client offerings. You will be joining a close-knit team of Engineers to offer 1st line duties, implementing and leading projects such as; site relocation, server installs and upgrades, and...
-
Contact Center Executivve
1 week ago
Basingstoke, United Kingdom Clearwater People Solutions Ltd Full timeA client of ours in looking to recruit a Contact Centre Executive. You will be the first port of call for any enquiries, complaints and general calls that come into the automotive company. The Contact Centre Executive role will be based in Basingstoke fulltime. Some of the main duties of the Contact Centre Executive role will include: - Manage...
-
IT Support Engineer
1 week ago
Basingstoke, United Kingdom Conister Bank Full time**IT Support Engineer** **6 mth FTC** **Basingstoke/Hybrid** We are an established UK challenger bank. You will be working with a passionate, innovative, collaborative and supportive team. We are growing! To enable that growth we are looking for a skilled IT Helpdesk Engineer/Support person to provide effective IT assistance across all aspects of the...
-
IT Service Desk Analyst
2 weeks ago
Basingstoke & Deane, Hampshire, United Kingdom Spectrum IT Recruitment Full timeIT Service Desk Analyst - 2nd line IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Basingstoke with multiple offices across the UK. As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met. The position would suit...
-
Basingstoke, United Kingdom Premier Technical Recruitment Full timeEngineering and Technical Customer Support EngineerBasingstoke (hybrid working) - 3 days in the office / 2 days can be worked from hometo c£40k (neg dep exp) + exceptional benefits package Our globally renowned and respected client has been established for more than 60 years and specialise in the design, manufacture and support of bespoke instrumentation...
-
IT Service Desk Analyst
2 weeks ago
Basingstoke, United Kingdom Spectrum IT Recruitment Full timeIT Service Desk Analyst - 2nd lineLike the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Basingstoke with multiple offices across the UK.As an IT Service Desk...