IT Service Desk Analyst

2 weeks ago


Basingstoke, United Kingdom Spectrum IT Recruitment Full time

IT Service Desk Analyst - 2nd line

IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Basingstoke with multiple offices across the UK.

As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met.

The position would suit someone with 3+ years' experience in a 1st/2nd line role who is looking to step up into a pure 2nd line role. The company can offer a clear progression path from 2nd line to 3rd.

Essential knowledge:

3+ years technical support experience
Windows Desktop environments and Active Directory
Strong Microsoft product knowledge
Networking knowledge: LAN, VPN, TCP/IP
Strong customer service skills
This will be an office-based role located in Basingstoke. Due to the company's location, own transport will be required. If you are interested in this opportunity please contact (url removed)

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy



  • Basingstoke, United Kingdom Spectrum IT Recruitment Full time

    IT Service Desk Analyst - 2nd lineLike the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Basingstoke with multiple offices across the UK.As an IT Service Desk...


  • Basingstoke, United Kingdom Spectrum IT Recruitment Full time

    IT Service Desk Analyst - 2nd lineIT Service Desk Analyst required to join a growing telecommunication solutions provider based in Basingstoke with multiple offices across the UK.As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met.The position would suit...


  • Basingstoke, United Kingdom Spectrum IT Recruitment Full time

    IT Service Desk Analyst - 2nd lineIT Service Desk Analyst required to join a growing telecommunication solutions provider based in Basingstoke with multiple offices across the UK.As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met.The position would suit...


  • Basingstoke, United Kingdom Spectrum IT Recruitment Full time

    IT Service Desk Analyst - 2nd lineIT Service Desk Analyst required to join a growing telecommunication solutions provider based in Basingstoke with multiple offices across the UK.As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met.The position would suit...


  • Basingstoke, United Kingdom Spectrum IT Recruitment Full time

    **IT Service Desk Analyst - 1st/2nd line** IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Basingstoke with multiple offices across the UK. As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met. The position...


  • Basingstoke & Deane, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    IT Service Desk Analyst - 2nd line IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Basingstoke with multiple offices across the UK. As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met. The position would suit...

  • 1st Line Support

    3 weeks ago


    Basingstoke, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    IT Service Desk Analyst - 2nd line IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Basingstoke with multiple offices across the UK. As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met. 3+ years technical...


  • Basingstoke, Hampshire, United Kingdom Cloud Business Full time

    We have vacancies for Service Desk Analysts (1st & 2nd line) working on premise for our customers and at our Service centre in Basingstoke. With at least 6-12 months experience in an IT Support environment, you will demonstrate a strong aptitude for attention to detail and good customer service as maintaining an effective level of communication with all...

  • Service Desk

    1 month ago


    Basingstoke, United Kingdom Adecco UK Full time

    Our Client is looking for someone to join their busy service desk. Experience in Service Desk would be useful but alternatively if you are looking for a job in IT and have a positive attitude and the willingness to learn then training will be given. This is a temp - perm role working 37.5 hours per week. You will be working in a busy service desk providing...

  • Service Desk Analyst

    3 weeks ago


    Basingstoke, Hampshire, United Kingdom Cloud Business Full time

    We have vacancies for Service Desk Analysts (1st & 2nd line) working on premise for our customers and at our Service centre in Basingstoke. With at least 6-12 months experience in an IT Support environment, you will demonstrate a strong aptitude for attention to detail and good customer service as maintaining an effective level of communication with all...

  • Service Desk Analyst

    4 weeks ago


    Basingstoke, United Kingdom Reed Full time

    Service Desk - 1st/2nd Line Support Rate: £150-£170 per day (Umbrella Company or PAYE Only) Duration:6 months initial (high chance of extension or potential permanent option longer term) Location: Basingstoke (predominantly home working but will need to come into Basingstoke when required) This is an exciting opportunity for someone looking for develop...

  • Business Analyst

    7 days ago


    Basingstoke, United Kingdom Required IT Full time

    **Business Analyst** Skills and Experience - Have previous experience working as a Business Analyst / Systems Analyst in the financial service sector - Experience in partnering with design teams, technical teams, test teams and business owners to identify solutions and resolutions to problems. - In depth understanding of delivery methodologies for example,...

  • Service Desk Analyst

    3 weeks ago


    Basingstoke, Hampshire, United Kingdom Castle Trust Group Full time

    This is an exciting opportunity for an experienced desktop support engineer to join a small but highly skilled and customer focused team based in Basingstoke, Hampshire providing support to 200 employees across multiple sites in the UK. The company's IT service is delivered through a hybrid (multi-cloud) infrastructure, and you will have several...


  • Basingstoke, United Kingdom Hemmersbach UK Ltd Full time

    **Hemmersbach** provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and...


  • Basingstoke, United Kingdom Hemmersbach GmbH & Co. KG Full time

    First person of contact for your users in various Level 1 IT issues - UK - Basingstoke - Professionals - Full-time **—** Your Benefits **—****: - Buddy program- Extensive paid training- Medical cash plan- Onboarding program- Pension scheme- Shift allowance**Your skills**: - Previous experience in a service / help desk environment - Previous experience...


  • Basingstoke, United Kingdom Hemmersbach Full time

    Your skills Previous experience in a service / help desk environment Previous experience of extended hours shift patterns, or an open-minded approach to work within such a team A friendly, engaging and pragmatic approach to your work Enthusiasm to learn new & niche support technologies The role may be subject to enhanced references and vetting ...


  • Basingstoke, United Kingdom Hemmersbach Full time

    Role:Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.Within a dedicated team, Hemmersbach provide worldwide support for one of the UK’s Big-4 banking institutions.As a Service Desk Specialist, you will be the first point of contact when things go wrong. Focused on supporting print &...


  • Basingstoke, United Kingdom Hemmersbach Full time

    Role:Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.Within a dedicated team, Hemmersbach provide worldwide support for one of the UK’s Big-4 banking institutions.As a Service Desk Specialist, you will be the first point of contact when things go wrong. Focused on supporting print &...


  • Basingstoke, United Kingdom Hemmersbach Full time

    Job DescriptionRole:Within a dedicated team, Hemmersbach provide worldwide support for one of the UK’s Big-4 banking institutions.As a Service Desk Specialist, you will be the first point of contact when things go wrong. Focused on supporting print & imaging capabilities, we will provide you with ALL the technical training you’ll ever need to perform...


  • Basingstoke, United Kingdom Hemmersbach Full time

    Role:Within a dedicated team, Hemmersbach provide worldwide support for one of the UK’s Big-4 banking institutions.As a Service Desk Specialist, you will be the first point of contact when things go wrong. Focused on supporting print & imaging capabilities, we will provide you with ALL the technical training you’ll ever need to perform detailed, remote...