Service Desk Associate
3 weeks ago
Role:
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
Within a dedicated team, Hemmersbach provide worldwide support for one of the UK’s Big-4 banking institutions.
As a Service Desk Specialist, you will be the first point of contact when things go wrong. Focused on supporting print & imaging capabilities, we will provide you with ALL the technical training you’ll ever need to perform detailed, remote diagnostics on tickets raised, looking to resolve issues where at all possible.
In circumstances where you determine the best remedy is an onsite engineer, you will escalate this need within our group, ensuring the engineer is dispatched and briefed on the issues found.
Being on the UK’s biggest banks, with a presence around the world, you will provide support 24/7 on a well-balanced shift pattern that covers Europe, USA and Asia.
Our shift patterns minimise the overnight demands to ensure the majority of your work is carried out supporting Europe in normal business hours.
We also realise that changing your shift patterns needs a sympathetic management, which is why we would never expect back-to-back changes without an additional rest period in-between. We will also support you with an additional shift allowance, paid throughout the year.
Requirements:
- Previous experience in a service / help desk environment
- Previous experience of extended hours shift patterns, or an open-minded approach to work within such a team
- A friendly, engaging and pragmatic approach to your work
- Enthusiasm to learn new & niche support technologies
- The role may be subject to enhanced references and vetting
Benefits:
- Buddy program
- Extensive paid training
- Medical cash plan
- Onboarding program
- Pension scheme
- Shift allowance
Be Part of Us:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
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