Internal Sales Representative

2 months ago

Bristol, United Kingdom Heidelberg Materials Full time

**Heidelberg Materials Where Diversity Empowers, Individuality Inspires, and Together, we can achieve Net Carbon Zero.**

**We are dedicated to an inclusive and respectful workplace, valuing diverse skills and backgrounds for our business success. Our culture promotes openness, transparency, and individual growth. We actively encourage diversity in the construction industry and welcome all applicants, regardless of perfect alignment with job descriptions. Elevate your life with our family-friendly policies prioritizing wellbeing.**
- Mission & role of the function_

**Manage a portfolio of customers across a defined geographical region.**

**Grow the business through outbound calls to prospective customers.**

**Be responsible for pricing specific customers within the area.**

**Work closely with the DSM/s for the local area to provide a seamless commercial approach. Proactively manage the sales administration processes relating to the commercial functions, whilst providing significant focus on delivering an excellent customer experience.**

**Offer all customers, a professional, dedicated, personal service when calling into the Customer Service Centre (CSC).**

**Be able to cover order taking to assist the distribution function as the need arises.**
- Key Tasks / Accountabilities_

Sales Management
- **Generate new business through structured, proactive outbound calls and planned follow up.**:

- **Make regular sales calls to existing portfolio customers to an agreed call plan with specific call objectives and working to Customer Management Plans.**:

- **Identify and develop relationships with key prospects and decision makers of existing customers effectively communicating value, unique selling proposition and differentiators.**:

- **Price jobs for specific customers to agreed volume levels in line with pricing guidelines agreed with the DSM and CSL.**:

- **Work with DSM to conduct market analysis including assessments of demand, customer segmentation and location and capability of competitors.**:

- **Identify opportunities to add value and contribute to the success of the customer’s business.**:

- **Price cash sale enquiries in line with cash sale pricing policy.**

Sales Administration
- **Efficiently handle all customer written and verbal enquiries in a timely manner.**:

- **Generate accurate quotations, with particular focus on technical requirements, in a timescale to meet customers’ reasonable needs.**:

- **Navigate systems efficiently and accurately, keeping the customer always informed**:

- **Ask relevant questions and communicating in an empathic, confident, and assertive manner.**:

- **Where able, investigate and resolve customer issues and complaints through actively listening and proactively looking for suitable solutions for the customer that is not detriment to the business**:

- **Where necessary, escalate customer issues or order details following the correct process when the situation is outside the control, capabilities, or authority of the job incumbent.**:

- **Take payment for cash sale jobs.**:

- **Effectively develop and maintain a good level of team morale, supporting colleagues to achieve the area’s business goals and objectives**:

- **Develop knowledge of other roles within the team and be able to provide cover as far as possible.**

Key Targets
- **Volume and margin for allocated plants.**:

- **Increase in customer numbers.**:

- **Increase percentage of VAPs.**:

- **Cash sale volume and margin.**:

- **Minimize queries.**:

- **Quote numbers.**:

- **Quote turnaround time.**
- Job requirements_

**Essential**:

- **Excellent level of commitment to provide a seamless, first-class customer experience**:

- **Excellent communication skills**:

- **Highly proactive and motivated approach to work**:

- **IT Literate including Microsoft Office Suite**

**Desirable**:

- **Knowledge of construction industry and products**:

- **Knowledge of SAP system**:

- **Knowledge of local and national geography**

**Experience**
- **Experience - 1 year within a customer service role**

**Teamwork**
- **Proven capability to build effective working relationships with customers and colleagues**:

- **Demonstrated ability to use own initiative to improve performance and service**
- Education/Qualification_
- **Minimum of a Grade C GCSE in Math's and English**:

- **Good communication skills with the ability to negotiate at all levels**:

- **Working understanding of standard Microsoft software packages**:

- **Will also ideally have experience of working within a large company environment and achieving targets**:

- **Optimize allocation of resources**:

- **Execute tasks and focus on fast implementation**:

- **Comply with laws and regulations**:

- **Take social responsibility**

**What’s on Offer**:
**Salary: £30,000 / £34,000 Dependent on experience**

**Location: Chipping Sodbury**

**Full time Hours: 39.5 hours pw**

**Employer of choice: Armed Forces Covenant (Silver) /

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