Archives Manager

1 month ago

London, United Kingdom Career Legal Full time

My client, a leading City based law firm, are seeking an Archives Manager to join and head up their busy team.

**RESPONSIBILITIES**
- The management, development and delivery of a first-class archive service to the firm
- Management and development of the Archives Team.
- Monthly vendor Invoices and yearly budgets for all 3 regional offices
- Work closely with Finance Systems on RMS development and future processes
- Provide regular updates to the Director of Internal Client Services and Senior Facilities Manager
- Tracking of files, deeds, wills, EPA’s, LPA’s, CIR’s and any associated details on to 3E Elite Records Management system
- Dispatching items to offsite storage and ensuring speedy retrieval of the same, when requested
- Dealing with requests, retrieval of items and enquiries from internal staff. Ensuring delivery of documents from Archives to the requester.
- Internal collection of items to be processed for storage
- Regular destruction projects
- Management of ongoing projects, both departmental and firm wide. primarily Introduction to 3E Records
- Management system, PMO destruction, and CDD remediation projects.
- Ensuring that all enquiries are actioned/resolved in full and keeping all parties informed at all times.
- Ensuring compliance with quality standards and the Practice's policies in general

**QUALIFICATIONS AND EXPERIENCE**
- Good understanding of Document Lifecycle Services and Records Management
- Good knowledge of records management systems
- Demonstrable experience of having designed and implemented significant productivity as well as customer satisfaction improvements
- Experience of matrix management or supervising teams within an operational service delivery or shared services environment
- Good systems knowledge with IT technical knowledge. Good experience of Microsoft products including Excel
- Proven experience of diplomacy, supplier management; experience of successfully integrating customer and operational requirements into supplier relationships
- Previous experience using an electronic storage system/database. Prior experience using 3E Elite will be an advantage.

**PERSON SPECIFICATION**
- Be reliable and enthusiastic, a team player with real desire and passion to help support a diverse range of customer services and products
- Strong customer focus - ability to operate at prime customer contact level
- Highly motivated individual who will be able to deal effectively with conflicting requirements
- High degree of accuracy/attention to detail
- Commercial knowhow and P&L understanding
- Strong development focus - an advocate of developing employees, teams and the business
- Good general H&S knowledge
- Thorough understanding of customer’s business and market sector and able to use that knowledge to anticipate howservices need to evolve to meet customer requirements
- Strong communicator at all levels
- Role model in performance standards and demonstrates and champions behaviour that is in line with client expectations
- Troubleshooting skills and incident/problem management
- Good organisational skills
- High degree of accuracy/attention to detail

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