Sen Tribunal, Mediation and Complaints Officer

2 weeks ago


Enfield, United Kingdom 4Recruitment Services Full time

**TRIBUNAL, MEDIATION AND COMPLAINTS OFFICER**

**PURPOSE OF THE ROLE**:
As a middle manager within the council, you will:

- Lead, manage and motivate the team to deliver high performance
- Ensure that corporate/departmental people practices are understood and implemented within your service
- Effectively manage budgets and projects within your service ensuring effective cost management and prioritisation
- Monitor and evaluate your team’s performance and recommend areas for improvement based on evidence

**ACCOUNTABILITIES**
- Plan and organise work to ensure the delivery of those aspects of the service for which responsible. Ability to work with minimum supervision, balancing using own initiative against need to seek management guidance. Ability to work to tight statutory deadlines,be flexible in approach and have good general IT skills.
- Negotiate with outstanding written and verbal communication skills & a strong eye for accuracy & detail
- To lead on any developments in disagreement resolution/ mediation/ tribunal practice related to the SEND Reforms
- Undertake / support consultation procedures. Identify issues, resolving as appropriate and escalating complex problems if necessary.
- Oversee and manage all complaints (including Ombudsmen, MP/member enquires) in an efficient manger ensuring that all correspondence is responded to in a timely manner and responses are of the highest quality.

**PERSON SPECIFICATION/SELECTION CRITERIA**
- Experience of successfully managing performance and providing clear constructive feedback
- Experience of successfully implementing plans and projects to time and budget
- Experience of budgetary consideration, effectively plan and manage resources and duty to ensure efficient use of public resources
- Demonstrates a good understanding of the political structure and role of elected members
- Ability to work collaboratively both with own service and across other services
- In depth knowledge and understanding of current SEN legislation, (including Children and Families Act, Equalities Act, SEND Code of Practice, SEND Regulations) with experience of legal or tribunal processes (SENDIST).
- Experience of mediation and tribunal management in Special Educational Needs services for children and young people including experience of communicating with children, young people & their families concerning complex issues.



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