Resident Liaison Officer

2 months ago

Enfield, United Kingdom Fine and dandi limited Full time

**Purpose of the Role**:
To facilitate the development and implementation of major works schemes by designing, co-ordinating and undertaking effective consultation_, _ensuring access to properties, ensuring high quality service for tenants and leaseholders in respect of information provision, and action on special needs and choices of residents

Ensure that residents’ needs are met within the delivery of the major works schemes.

To be the principal co-ordinating link with residents on major work projects.

To liaise with technical staff, other departments and contractors and theirrepresentativein respect of improvement schemes to Council properties to ensure that work is undertaken in accordance with agreed briefs, specifications and quality standards and the agreed Framework for Resident Consultation on Major Works Projects, Customer Care Policy, Complaints Procedure and safety standards.

Engage with tenants and support agencies so that tenants have appropriate support to facilitate access for major works. This is particularly important where vulnerability and special needs are identified.

Work with the Project Managers, Tenancy Management Team and Anti-Social Behaviour Team to contribute towards the successful delivery of the capital programme, including providing assistance to resolve access difficulties. Ensure that local knowledge about tenants’ circumstances is taken into account during the scoping of major works.

**Essential**:
**Include the below as an essential requirement if necessary to the role: Further guidance can be found here**:
As a regular and intrinsic part of this role requires you to speak to members of the public in English, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post. This role also requires you to be polite and courteous when conversing with the public.

A minimum 5 years’ experience of working customer focused environment

Ability to communicate effectively with a variety of audiences both verbally and in writing

Experience of working in a property related environment

Experience of delivering improvements to customers

Experience of producing newsletters and using social media to effectively communicate with residents

**Job Types**: Full-time, Temp to perm
Contract length: 8 months

**Salary**: £17.00-£18.00 per hour

**Benefits**:

- Company car
- Company events
- Company pension
- Gym membership

**Experience**:

- Resident Liaison Officer: 4 years (required)
- property related: 3 years (required)

Work Location: One location

Reference ID: RQ882550

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