Band 5 Patient Flow Coordinator

2 months ago

London, United Kingdom Barnet and Chase Farm Hospitals Full time

**Detailed job description and main responsibilities**:
**CLINICAL RESPONSIBILITIES**
- To assist ward staff with simple discharges ensuring all patient needs are identified and met.
- To support and promote a proactive approach towards discharge management throughout the Trust****:

- Attend regular board rounds on your allocated wards and keep updated with current issues around the trust.****:

- To liaise with other hospitals to transfer patients who require a community bed, in accordance with the trust policies and procedures_. _
- To keep updated electronic records of referrals and potential transfers to the rehabilitation community hospitals, as agreed in the community transfer policy on a daily basis, ensuring efficient utilisation of community beds_ _
- To coordinate with the Ward Managers and Matrons in supporting the ward staff in initiating early discharges and to encourage staff to be proactive about discharges._ _
- To share information with Bed and Site team re potential discharges/ transfers._ _
- To ensure good working relationships between:

- Trust and transport Services
- Discharge Lounge
- Complex Discharge Team
- Site Management Team
- Other departments both internally and externally
- To work closely with multi-disciplinary teams to standardise good practice throughout the Trust in accordance with the Discharge Policy.
- To communicate with all members of the multidisciplinary team when a concern is raised regarding a patients discharge, escalating to the Discharge Coordinator as necessary.****:

- To link with the health care professionals, patients and carers to ensure appropriate standards of care and communication are met
- Liaise with the social services department regarding packages of care and placement for patients, ready for discharge as required.
- Ensure good communication with Patient/Carers/Relatives about plans for discharge and on an agreed date as necessary.
- To develop good working relationships with medical teams so that discharge summaries and Tablets to Take Away (TTA’s) are completed in a timely fashion.

**RESPONSIBILITY FOR PATIENTS**
- To communicate with the health care professionals, patients and carers to ensure appropriate standards of care and communication are met
- To provide support to nursing staff in all matters pertaining to discharge planning and managing processes the day before patient discharge
- To assist the multidisciplinary team in diffusing difficult situations when discharge plans become complex or in conflict with the next of kin / significant others and escalate to an appropriate senior.
- Ensuring adequate escalation to the Complex Discharge team where necessary
- To share information with Bed and Site Managers re potential discharge / transfers throughout the day
- To work closely with the discharge lounge staff to ensure all appropriate patients are transferred to the discharge lounge early in the day.
- To work closely with Complex Discharge team and multi-disciplinary teams to standardise good practice throughout the Trust in accordance with the Discharge Policy
- To provide support to nursing staff in all matters pertaining to discharge planning
- To coordinate with the health care professionals, patients and carers to ensure appropriate standards of care and communication are met
- To make decisions about patient care in liaison with all other health professionals, in relation to discharges

**RESPONSIBILITY FOR POLICY AND SERVICE DEVELOPMENT**
- To ensure that own development is in line with new Trust initiatives
- To work with the Matron for Discharge, Complex discharge team, Clinical Operations Manager and Operational Teams in participating in auditing and action results and assist in writing policies and procedures relating to discharge
- To help develop new documentation and update old documentation as the need arises with the Matron for discharge and Clinical Operations manager as required. Participate in the implementation of new policies and procedures.
- To support education in all disciplines in the use of the Discharge Policy / Multidisciplinary documentation and best practices.
- To promote timely discharges before lunch where possible in accordance with home for lunch

**RESPONSIBILITY FOR FINANCIAL AND PHYSICAL RESOURCES**
- To ensure good working relationships between the Trust and transport services.
- To support the Complex Discharge team in ensuring that ward staff understand the discharge process by providing teaching and support at ward level and highlighting to team any patients they need to support
- To be responsible with the Hospital Director in establishing methods of data collection as required by local, regional and national colleagues to measure performance
- **RESPONSIBILITY FOR LEADING AND MANAGING**
- To promote an early in the day discharge mind-set amongst ward staff for all patients.
- To support the training and supervision of new members of staff into the department.
- To act as a mentor to sta

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