Patient Flow Coordinator Registered Veterinary Nurse

8 hours ago


London, Greater London, United Kingdom Cinque Ports Vets Full time
About Us

Cinque Ports Vets is a leading veterinary practice with a strong commitment to providing high-quality care to our patients. We are seeking a highly skilled Registered Veterinary Nurse to join our team as a Patient Flow Coordinator.

Job Summary

The Patient Flow Coordinator will be responsible for the efficient scheduling and coordination of patient flow through all services and areas of the hospital. This includes advanced imaging and surgical theatre use. The ideal candidate will have experience nursing within a specialist referral centre or managing patient flow in a busy hospital environment.

Key Responsibilities
  • Provide efficient scheduling and coordination of patient flow through all services and areas of the hospital.
  • Demonstrate effective communication with clinicians and the nursing team to coordinate workflows for the day-to-day running of the clinical service.
  • Prevent the occurrence of delays by forward planning and communicating with all stakeholders across the practice.
  • Triage urgent and emergency referrals to provide insight on capacity within the team to accept and process these cases appropriately and efficiently.
  • Plan daily caseloads in advance to ensure scheduling of surgical theatres, imaging suites and anaesthesia personnel can be maximised while not compromising patient safety or team capacity.
  • Ensure accurate record keeping is undertaken, especially regarding anaesthetic and hospitalisation records in SmartFlow.
  • Work closely with the HoNS and Lead Nurses to ensure strong clinical and operational performance within the nursing team.
  • Support the International Society of Feline Medicine (ISFM) cat-friendly standards across the hospital.
  • Support the Dogs Trust and British Veterinary Behaviour Association (BVBA) dog-friendly standards across the hospital.
  • Help within the capabilities of an RVN in a clinical aspect when needed to ensure and prioritise our commitment to a high quality of patient care.
Benefits
  • 5 Weeks' Annual Leave plus Bank Holidays
  • Additional Birthday Leave
  • RCVS & VDS Fees Paid
  • Enhanced Equal Family Leave
  • Enhanced Sickness Pay
  • Life Assurance
  • External CPD Funded
  • Extensive Free Online Linnaeus CPD Program
  • Progression Opportunities
  • Generous Staff Social Calendar
  • Wellness Program Including:
    • Employee Assistance Programme (EAP)
    • Cycle-To-Work Scheme
    • Recruitment Referral Reward Scheme
    • Annual Flu Jab
    • Eyecare Vouchers

We are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.



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