Technical Customer Service

2 weeks ago

Leeds, United Kingdom Jo Holdsworth Recruitment Full time

**Leeds City Centre based - Hybrid working**

**£23,000 per annum**

**Monday - Friday 8am - 5pm (no evenings, weekends or bank holidays)**

**About the role**

Are you looking for a new role working for a lively and friendly organisation based in Leeds?

**The role**:

- Ensuring queries/complaints are resolved for clients within service level agreements (SLAs).
- Resolving or refering queries to Customer Success Managers, Account Managers and 2nd line CSAs as necessary.
- Working closely with all relevant departments, ensuring all necessary relationships are maintained.
- Working within company SLAs and adhering to ticketing best practice.
- Consistently representing and working in line with company values.
- Contributing to our Help Centre and support resources
- Capturing customer feedback on feature requests.
- Proficient in spoken and written English
- Strong ability to use CRM & MIS systems.
- Excellent ability to interpret data
- Strong problem-solver who isn’t afraid to work across teams to find solutions.
- Ability to work effectively within a fast-paced, and results-oriented culture.

**Benefits;**
- Everyone gets 1 day off each year to volunteer with a charity of your choice.
- They promote positive wellbeing and as part of this you’ll have access to a choice of comprehensive 24/7 wellbeing support services as well as internal Wellbeing Champions.
- Support autonomy and flexibility, and depending on your role can offer flexible working.
- Enhanced maternity pay to support new mothers during this exciting period of your life.
- Spending quality time together is really important, so to encourage this, our social committees organise regular team nights out (we’ve had pizza making and curry clubs)
- 30 days holiday (plus Bank Holidays), part of which is made up of half day Fridays during the school summer holidays, a day off during Easter and a day off over Christmas.
- Head office is based in the heart of Leeds. It’s lively and vibrant, and you’ll have breakfast supplied every day along with other healthy snacks you can choose from.
- They welcome dogs in the office

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