Patient Services Coordinator

5 months ago

Leeds, United Kingdom LivingCare Group Ltd Full time

**We have roles available in our NHS, Private Service and Imaging Admin teams**

**The Role**
As a Patient Services Coordinator at LivingCare, you will play a vital role as the primary point of contact for patients, engaging with them through various communication channels. This dynamic position requires exceptional multitasking abilities and a commitment to delivering the highest standards of customer service. Operating within a fast-paced environment, this role involves handing enquires, managing referrals, post-clinic documentation, follow-up activities, and patient correspondence. The coordinator will be required to use multiple IT systems throughout their day.

**Responsibilities**
- Ensure the delivery of company Key Performance Indicators (KPIs).
- Providing excellent customer service to service users.
- Administration tasks related to patient appointments, ensuring compliance with company processes.
- Enter and fulfil all LivingCare patient record system requirements accurately.
- Monitor and manage waiting times, escalating issues when necessary.
- Collaborate with the clinical team and other stakeholders to ensure patient satisfaction.
- Any other responsibilities within the customer service function.

**Knowledge, Skills and Experience**
- Clinical administration experience.
- IT literacy.
- Strong multitasking abilities.
- Patient-focused with a caring and empathetic approach.
- Team player with a considerate demeanour.
- Understanding of the NHS and/or private healthcare

**Why Work for Us?**
- Up to 10% discount on a number of cosmetic treatments at Skinfinity Cosmetic Clinic
- NHS discount at a range of shops and restaurants
- Parklife discounts (available to staff located in Leeds)
- Cycle 2 Work scheme
- Good value on-site restaurants, nearby shops and gym
- Birthday paid holiday
- Christmas shopping 1/2 day holiday (Company Discretion)
- 27 days minimum holiday plus bank holidays
- Sick pay
- Quality working environment
- Support available on a wide range of personal and work issues
- Bi-monthly staff newsletters to keep you up to date with work life
- Access to in-house quality healthcare
- Peoples pension
- Free parking
- Compassionate leave days
- Annual pay review

**Job Types**: Full-time, Permanent

Pay: From £11.44 per hour

Expected hours: 38 per week

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- On-site parking

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Administrative: 1 year (required)

Work Location: In person

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