Customer Service/administration Assistant

7 months ago


Croydon, United Kingdom Fleetline Coachworks Ltd Full time

**Fleetline Coachworks Ltd** is a multi-manufacturer approved accident repair centre in South London, CR0 4XA.

Within this role you will play a key part in the customer’s experience - you are often the first and last impression the customer has of our multi-manufacturer approved paint and body centre and we want it to be a good one

As this is a customer facing role, you must be fluent in English speaking and writing to ensure the success of communications within our team and with our customers.

Computer skills are important and experience using Excel as well as other Microsoft Office features is essential.

Daily duties will include:

- Answering telephones in a friendly, timely and professional manner.
- Giving outstanding customer care throughout the customer journey.
- Liaising with insurers and accident management companies.
- Updating customers and insurers with repair status.
- Updating communication log on management system.
- Loading jobs on management system - Autoflow (training provided).
- Booking customer’s vehicles in for repair.
- Arranging courtesy vehicles.
- Arranging collection/delivery of vehicles.
- Checking in/out customer and courtesy vehicles.
- Reporting and logging any courtesy car damage.
- Taking payments by phone and in person.
- Organising transporter drivers’ daily work schedule.
- Updating booking in diary.
- Liaising with other departments.
- Problem solving and the ability to multi-task.
- Updating Excel spreadsheets required to monitor workflow.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Transport links

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Application question(s):

- Can you work at least every other Saturday ?

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Croydon (required)

Ability to Relocate:

- Croydon: Relocate before starting work (required)

Work Location: In person

Reference ID: CUSTOMER SERVICE/ADMIN



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