IT Service Desk Apprentice

4 weeks ago


Hull, United Kingdom QA Ltd Full time

**Employer description**:
Jupiter IT Solutions are a growing IT Consultancy organisation that prides itself on its Pro Active IT support and consultancy.
Our target market are clients that know the importance of IT systems and as a result are prepared to pay for better service. Our aim is to be known as the best IT provider in the area and to be consider the best in our field.
We want to be a Company with such an outstanding reputation that our team are proud to be a part of it.

**Overview**:
You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.

We are looking for a great team player who likes a challenge, loves working in a fun environment and is passionate about being part of something special.

**Duties/Areas of Responsibility**:
The position will involve the following areas of responsibility:

- Provide desktop, server and network support
- 1st and 2nd line support on our busy helpdesk
- Administration of Microsoft 365
- Diagnose and resolve technical issues within SLA's
- Logging technical issues to our IT Helpdesk
- Escalate IT issues to the Senior IT Engineer where necessary
- Responsible for monitoring backups and test restores
- Undertake small to medium-sized IT projects as instructed by a manager
- Setting up and configuring new laptops and desktops
- Install authorised software to laptops and desktops
- Management of Active Directory
- Management and Support of Firewall devices

**What we are looking for / skills and qualities:**
- Interest in a career in IT
- A thirst to be trained to a higher technical level
- A love of all things IT
- Customer focused
- Excellent communication skills - both written and verbal
- A positive “can do” attitude

Having the ability to drive will be an advantage but it is not a necessity.

**Entry requirements**:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here: **

**Salary:**

£20,000 per annum.

**Benefits**:

- Career progression and promotion opportunities to senior roles
- Access to companies own training resources
- Full-time job offer upon completion
- Friendly, fun working environment based onteam values

**Future prospects**:
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

**Important Information**:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.



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