![ResQ](https://media.trabajo.org/img/noimg.jpg)
IT Deskside Support Apprentice
3 weeks ago
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
You don’t need your GCSEs for this role, Maths and English can be completed alongside your qualification if not already obtained. But if you’ve already got them, great
As an IT Deskside Support Apprentice, you will work closely with our experienced IT team to provide technical support to our employees. This role offers a hands-on learning experience in troubleshooting hardware and software issues, setting up workstations, and assisting with IT projects. If you're passionate about technology and eager to kickstart your career in IT, we want to hear from you
You'll be enrolled into a 15-month accredited apprenticeship scheme, giving you the perfect platform to kickstart your career, and gaining experience working with a fast growing and supportive business.
What can you expect to learn as an IT Deskside Support Apprentice?
As an IT Deskside Support Apprentice, you can expect to learn a wide range of technical skills and knowledge related to supporting colleagues in a Contact Centre environment. Some of the key areas you may learn include:
· Customer service - One of the most important responsibilities that deskside support technicians have is providing IT support services to our workforce. Take incoming requests for help and maintain a high level of customer service.
· How to problem-solve computer Issues - Deskside support technicians take initiative and ownership of reported IT problems. They use diagnostic tools to identify the causes of the problems. Once the issue is identified, deskside support technicians process these incidents through an incident management system.
· Hardware and application support - When users need technical support with desktops, laptops, tablets, workstation devices, mobile devices, printers, and software, they turn to deskside support. These technicians then diagnose and solve unique problems. To complete this, they reimage systems and engage in computer networking. Deskside support technicians also work with purchasing staff to buy replacement hardware and software as needed.
· Installation of software upgrades - Deskside support workers complete hands-on fixes for desktops and laptops that include software installations and upgrades. They perform file backups and configure new systems and applications. After completing installations, deskside support workers test new computers according to established guidelines.
· How to create and maintain documentation - Documentation is a major requirement for deskside support. They record, track, and write notes for the help desk problem-solving process, including decision outcomes, actions taken, and final resolutions. Deskside support technicians are often required to submit accurate call logs itemising colleague interactions.
What are we looking for?
We're looking for someone who is hard working, has a positive can-do attitude and is excited by the idea of working in a role which interacts with a lot of people on a daily basis. You should have good communication and organisation skills, as well as strong IT skills. Attention to detail and being a team player is important too.
What can you expect from us?
You can expect a warm welcome, from a supportive IT team who will give you every tool available to us to help you thrive
You’ll get 28 days holiday, plus your birthday off if it falls on a working day.
We also offer some amazing high street discounts and have lots of exciting company events.
We have a huge focus on internal development and progression, including Internal Careers Fairs, Talent Spotting, and loads of opportunities to apply for internal positions
This is a great opportunity to work with some amazing brands in the energy, telecoms, digital and media sectors.
If you're excited by the prospect of starting your IT career with a fun and supportive team, we'd love to hear from you
We embrace diversity in all its forms and strive to foster an inclusive environment where everyone can do their best work and achieve their full potential.
We are committed to providing a fair and inclusive hiring process, where every candidate is evaluated solely on their qualifications and abilities. We are a Disability Confident employer.
-
IT Deskside Support Apprentice
3 weeks ago
Kingston upon Hull, United Kingdom ResQ Full timeDo you think an apprenticeship could be perfect first step for you in starting your career? Fancy earning whilst you learn? Do you want to work for an exciting and fast-growing company with a fantastic team culture? ResQ are looking for an IT Deskside Support Apprentice to join our team in Hull!You don’t need your GCSEs for this role, Maths and English can...
-
IT Deskside Support Apprentice
1 month ago
Kingston upon Hull, United Kingdom ResQ Full timeDo you think an apprenticeship could be perfect first step for you in starting your career? Fancy earning whilst you learn? Do you want to work for an exciting and fast-growing company with a fantastic team culture? ResQ are looking for an IT Deskside Support Apprentice to join our team in Hull!You don’t need your GCSEs for this role, Maths and English can...
-
IT Deskside Support Apprentice
4 weeks ago
Kingston upon Hull, United Kingdom ResQ Full timeDo you think an apprenticeship could be perfect first step for you in starting your career? Fancy earning whilst you learn? Do you want to work for an exciting and fast-growing company with a fantastic team culture? ResQ are looking for an IT Deskside Support Apprentice to join our team in Hull! You don’t need your GCSEs for this role, Maths and English...
-
IT Deskside Support Apprentice
4 weeks ago
Kingston upon Hull, United Kingdom ResQ Full timeDo you think an apprenticeship could be perfect first step for you in starting your career? Fancy earning whilst you learn? Do you want to work for an exciting and fast-growing company with a fantastic team culture? ResQ are looking for an IT Deskside Support Apprentice to join our team in Hull! You don’t need your GCSEs for this role, Maths and English...
-
IT Deskside Support Apprentice
4 weeks ago
Kingston upon Hull, United Kingdom ResQ Full timeDo you think an apprenticeship could be perfect first step for you in starting your career? Fancy earning whilst you learn? Do you want to work for an exciting and fast-growing company with a fantastic team culture? ResQ are looking for an IT Deskside Support Apprentice to join our team in Hull!The following information aims to provide potential candidates...
-
IT Deskside Support Apprentice
2 weeks ago
Kingston upon Hull, United Kingdom ResQ Full timeDo you think an apprenticeship could be perfect first step for you in starting your career? Fancy earning whilst you learn? Do you want to work for an exciting and fast-growing company with a fantastic team culture? ResQ are looking for an IT Deskside Support Apprentice to join our team in Hull!The following information aims to provide potential candidates...
-
IT Deskside Support Apprentice
2 weeks ago
Kingston upon Hull, United Kingdom ResQ Full timeDo you think an apprenticeship could be perfect first step for you in starting your career? Fancy earning whilst you learn? Do you want to work for an exciting and fast-growing company with a fantastic team culture? ResQ are looking for an IT Deskside Support Apprentice to join our team in Hull!The following information aims to provide potential candidates...
-
IT Deskside Support Apprentice
3 weeks ago
Hull, United Kingdom ResQ Full timeDo you think an apprenticeship could be perfect first step for you in starting your career? Fancy earning whilst you learn? Do you want to work for an exciting and fast-growing company with a fantastic team culture? ResQ are looking for an IT Deskside Support Apprentice to join our team in Hull!You don’t need your GCSEs for this role, Maths and English can...
-
IT Deskside Support Apprentice
1 week ago
Hull, East Yorkshire, United Kingdom ResQ Full timeDo you think an apprenticeship could be perfect first step for you in starting your career? Fancy earning whilst you learn? Do you want to work for an exciting and fast-growing company with a fantastic team culture? ResQ are looking for an IT Deskside Support Apprentice to join our team in Hull! The following information aims to provide potential candidates...
-
IT Deskside Support
1 week ago
Hull, East Yorkshire, United Kingdom ResQ Full timeResQ are looking for an IT Deskside Support Apprentice to join our team in Hull! You don’t need your GCSEs for this role, Maths and English can be completed alongside your qualification if not already obtained. As an IT Deskside Support Apprentice, you will work closely with our experienced IT team to provide technical support to our employees. This role...
-
IT Support Apprenticeship
1 month ago
Kingston upon Hull, United Kingdom Baltic Apprenticeships Full timeBaltic Apprenticeships are excited to be working alongside our clients who deliver competitive advantage by prioritising exceptional customer service and sales support, utilising cutting-edge technology and operational innovation.As an IT Deskside Support Apprentice, you will work closely with their experienced IT team to provide technical support to their...
-
Business Support Apprentice
3 weeks ago
Kingston upon Hull, United Kingdom Hull Business Training Centre Full timeAn exciting new role has emerged at The Edge Hub as a Business Support Apprentice! The Edge Hub are an innovative digital training and up-skilling technology hub, leading the change in how technology is understood. Whose aim is to create an inclusive and diverse technology hub revolutionising availability and access to training across the region. We work...
-
IT Support Apprenticeship
4 weeks ago
Hull, North East, United Kingdom Baltic Apprenticeships Full timeBaltic Apprenticeships are excited to be working alongside our clients who deliver competitive advantage by prioritising exceptional customer service and sales support, utilising cutting-edge technology and operational innovation.If your skills, experience, and qualifications match those in this job overview, do not delay your application.As an IT Deskside...
-
Apprentice Customer Support Advisor
2 weeks ago
Kingston upon Hull, United Kingdom Arco Ltd Full timeWith over 135 years of experience, Arco are the UK's only integrated services and safety products business, offering a unique mix of specialist expertise and practical real-life industry knowledge. With a product range exceeding 200,000 items, and a huge variety of safety services on offer, we are the leading safety partner in the UK. As a fifth generation,...
-
Business Support Administrator Apprentice
2 weeks ago
Kingston upon Hull, United Kingdom Hull Business Training Centre Full time**We have a brilliant new role as a Business Support Administrator Apprentice at the ever-growing **Think Cloud**. It’s an excellent opportunity for an individual to join a multi award-winning “Britain’s 50 best managed IT companies.”**: The Business Support Administrator Apprentice is responsible for managing Purchasing and Procurement. As a...
-
Achievement Support Apprentice
2 days ago
Kingston upon Hull, United Kingdom Hull Business Training Centre Full time**Are you excellent at providing young people with support? Would you like to work in a School? If so we have the perfect role for you, Thanet Primary School are looking to take on an Achievement Support Apprentice.**: **KEY RESPONSIBILITIES**: - Have the ability to establish positive relationships with pupils according to their individual needs. - Promote...
-
Apprentice Learning Support Officer
2 months ago
Kingston upon Hull, United Kingdom East Riding of Yorkshire Council Full time**The job itself**: We are looking to appoint a Learning Support Officer apprentice to join our busy support team. You will be required to attend INSET days when they arise and to undertake the necessary training appropriate to the role which will include physical intervention training. If you are interested in this fantastic opportunity and would like to...
-
Business Support Apprentice
2 days ago
Kingston upon Hull, United Kingdom SJP Law Full timeWe have a great new role at SJP Law as a Business Support Apprentice, in this role you will be covering reception and supporting the wider team at SJP Law. **Key Responsibilities**: - Covering reception and answering reception telephone calls during busy periods, forwarding the call to relevant person or taking accurate messages - Printing letters and...
-
Database and Admin Support Apprentice
2 months ago
Kingston upon Hull, United Kingdom Hull Business Training Centre Full time**We have an excellent opportunity for an outstanding individual to join Andrew Jackson Solicitors as a Database and Admin Support Apprentice.**: In this role you will be assisting the IT team and providing support to users. **KEY RESPONSIBILITIES**: - To be part of the team that ensures data presented to the wider firm is accurate, timely, and suitable. -...
-
Admin Apprentice
5 days ago
Kingston upon Hull, United Kingdom Hull Business Training Centre Full timeA great opportunity has arrived at AA Global ‘the language people’, Who are looking for an Admin Apprentice to join their fun and friendly team. This is an exciting apprenticeship opportunity for an Office Administrator within a high-tech, interpreting and translations company based in the centre of Hull. As an Admin Apprentice you will be responsible...