IT Deskside Support Apprentice
3 weeks ago
Do you think an apprenticeship could be perfect first step for you in starting your career? Fancy earning whilst you learn? Do you want to work for an exciting and fast-growing company with a fantastic team culture? ResQ are looking for an IT Deskside Support Apprentice to join our team in Hull The following information aims to provide potential candidates with a better understanding of the requirements for this role. You don’t need your GCSEs for this role, Maths and English can be completed alongside your qualification if not already obtained. But if you’ve already got them, great As an IT Deskside Support Apprentice, you will work closely with our experienced IT team to provide technical support to our employees. This role offers a hands-on learning experience in troubleshooting hardware and software issues, setting up workstations, and assisting with IT projects. If you're passionate about technology and eager to kickstart your career in IT, we want to hear from you You'll be enrolled into a 15-month accredited apprenticeship scheme, giving you the perfect platform to kickstart your career, and gaining experience working with a fast growing and supportive business. What can you expect to learn as an IT Deskside Support Apprentice? As an IT Deskside Support Apprentice, you can expect to learn a wide range of technical skills and knowledge related to supporting colleagues in a Contact Centre environment. Some of the key areas you may learn include:
- Customer service - One of the most important responsibilities that deskside support technicians have is providing IT support services to our workforce. Take incoming requests for help and maintain a high level of customer service.
- How to problem-solve computer Issues - Deskside support technicians take initiative and ownership of reported IT problems. They use diagnostic tools to identify the causes of the problems. Once the issue is identified, deskside support technicians process these incidents through an incident management system.
- Hardware and application support - When users need technical support with desktops, laptops, tablets, workstation devices, mobile devices, printers, and software, they turn to deskside support. These technicians then diagnose and solve unique problems. To complete this, they reimage systems and engage in computer networking. Deskside support technicians also work with purchasing staff to buy replacement hardware and software as needed.
- Installation of software upgrades - Deskside support workers complete hands-on fixes for desktops and laptops that include software installations and upgrades. They perform file backups and configure new systems and applications. After completing installations, deskside support workers test new computers according to established guidelines.
- How to create and maintain documentation - Documentation is a major requirement for deskside support. They record, track, and write notes for the help desk problem-solving process, including decision outcomes, actions taken, and final resolutions. Deskside support technicians are often required to submit accurate call logs itemising colleague interactions.
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IT Deskside Support
3 weeks ago
Hull, East Yorkshire, United Kingdom ResQ Full timeResQ are looking for an IT Deskside Support Apprentice to join our team in Hull! You don’t need your GCSEs for this role, Maths and English can be completed alongside your qualification if not already obtained. As an IT Deskside Support Apprentice, you will work closely with our experienced IT team to provide technical support to our employees. This role...
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IT Deskside Support Apprentice
4 weeks ago
Hull, United Kingdom ResQ Full timeDo you think an apprenticeship could be perfect first step for you in starting your career? Fancy earning whilst you learn? Do you want to work for an exciting and fast-growing company with a fantastic team culture? ResQ are looking for an IT Deskside Support Apprentice to join our team in Hull!You don’t need your GCSEs for this role, Maths and English can...
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IT Deskside Support Apprentice
2 months ago
Kingston upon Hull, United Kingdom ResQ Full timeDo you think an apprenticeship could be perfect first step for you in starting your career? Fancy earning whilst you learn? Do you want to work for an exciting and fast-growing company with a fantastic team culture? ResQ are looking for an IT Deskside Support Apprentice to join our team in Hull!You don’t need your GCSEs for this role, Maths and English can...
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IT Deskside Support Apprentice
1 month ago
Kingston upon Hull, United Kingdom ResQ Full timeDo you think an apprenticeship could be perfect first step for you in starting your career? Fancy earning whilst you learn? Do you want to work for an exciting and fast-growing company with a fantastic team culture? ResQ are looking for an IT Deskside Support Apprentice to join our team in Hull! You don’t need your GCSEs for this role, Maths and English...
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IT Deskside Support Apprentice
4 weeks ago
Kingston upon Hull, United Kingdom ResQ Full timeDo you think an apprenticeship could be perfect first step for you in starting your career? Fancy earning whilst you learn? Do you want to work for an exciting and fast-growing company with a fantastic team culture? ResQ are looking for an IT Deskside Support Apprentice to join our team in Hull!You don’t need your GCSEs for this role, Maths and English can...
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IT Deskside Support Apprentice
1 month ago
Kingston upon Hull, United Kingdom ResQ Full timeDo you think an apprenticeship could be perfect first step for you in starting your career? Fancy earning whilst you learn? Do you want to work for an exciting and fast-growing company with a fantastic team culture? ResQ are looking for an IT Deskside Support Apprentice to join our team in Hull!The following information aims to provide potential candidates...
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IT Deskside Support Apprentice
1 month ago
Kingston upon Hull, United Kingdom ResQ Full timeDo you think an apprenticeship could be perfect first step for you in starting your career? Fancy earning whilst you learn? Do you want to work for an exciting and fast-growing company with a fantastic team culture? ResQ are looking for an IT Deskside Support Apprentice to join our team in Hull!The following information aims to provide potential candidates...
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IT Deskside Support Apprentice
3 weeks ago
Kingston upon Hull, United Kingdom ResQ Full timeDo you think an apprenticeship could be perfect first step for you in starting your career? Fancy earning whilst you learn? Do you want to work for an exciting and fast-growing company with a fantastic team culture? ResQ are looking for an IT Deskside Support Apprentice to join our team in Hull!The following information aims to provide potential candidates...
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IT Deskside Support Apprentice
3 weeks ago
Kingston upon Hull, United Kingdom ResQ Full timeDo you think an apprenticeship could be perfect first step for you in starting your career? Fancy earning whilst you learn? Do you want to work for an exciting and fast-growing company with a fantastic team culture? ResQ are looking for an IT Deskside Support Apprentice to join our team in Hull!The following information aims to provide potential candidates...
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On-site Deskside Support Engineer
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IT Support Engineer
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IT Support Engineer
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South Yorkshire, United Kingdom Senitor Associates Full time €23,000 - €28,000IT Support Engineer - South Yorkshire - £23-28K Be one of the first applicants, read the complete overview of the role below, then send your application for consideration. An established client of ours in the Technology sector are looking for a 1st/2nd line support engineer to join their internal IT department, on a permanent basis. The successful...
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south yorkshire, United Kingdom Senitor Associates Full timeJob DescriptionIT Support Engineer - South Yorkshire - £23-28KAn established client of ours in the Technology sector are looking for a 1st/2nd line support engineer to join their internal IT department, on a permanent basis. The successful candidate will respond to 1st/2nd line incidents providing deskside support which will include solving and closing...
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Senior Technical Support Engineer
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Senior Technical Support Engineer
3 weeks ago
South Yorkshire, United Kingdom Senitor Associates Full time €23,000 - €28,000IT Support Engineer - South Yorkshire - £23-28K An established client of ours in the Technology sector are looking for a 1st/2nd line support engineer to join their internal IT department, on a permanent basis. The successful candidate will respond to 1st/2nd line incidents providing deskside support which will include solving and closing tickets.This is...
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South Yorkshire, United Kingdom Senitor Associates Full time €23,000 - €28,000IT Support Engineer - South Yorkshire - £23-28K An established client of ours in the Technology sector are looking for a 1st/2nd line support engineer to join their internal IT department, on a permanent basis. The successful candidate will respond to 1st/2nd line incidents providing deskside support which will include solving and closing tickets.This is...