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IT Deskside Support Apprentice

4 months ago

Kingston upon Hull, United Kingdom ResQ Full time
Do you think an apprenticeship could be perfect first step for you in starting your career? Fancy earning whilst you learn? Do you want to work for an exciting and fast-growing company with a fantastic team culture? ResQ are looking for an IT Deskside Support Apprentice to join our team in Hull

The following information aims to provide potential candidates with a better understanding of the requirements for this role.

You don’t need your GCSEs for this role, Maths and English can be completed alongside your qualification if not already obtained. But if you’ve already got them, great

As an IT Deskside Support Apprentice, you will work closely with our experienced IT team to provide technical support to our employees. This role offers a hands-on learning experience in troubleshooting hardware and software issues, setting up workstations, and assisting with IT projects. If you're passionate about technology and eager to kickstart your career in IT, we want to hear from you

You'll be enrolled into a 15-month accredited apprenticeship scheme, giving you the perfect platform to kickstart your career, and gaining experience working with a fast growing and supportive business.

What can you expect to learn as an IT Deskside Support Apprentice?

As an IT Deskside Support Apprentice, you can expect to learn a wide range of technical skills and knowledge related to supporting colleagues in a Contact Centre environment. Some of the key areas you may learn include:

· Customer service - One of the most important responsibilities that deskside support technicians have is providing IT support services to our workforce. Take incoming requests for help and maintain a high level of customer service.

· How to problem-solve computer Issues - Deskside support technicians take initiative and ownership of reported IT problems. They use diagnostic tools to identify the causes of the problems. Once the issue is identified, deskside support technicians process these incidents through an incident management system.

· Hardware and application support - When users need technical support with desktops, laptops, tablets, workstation devices, mobile devices, printers, and software, they turn to deskside support. These technicians then diagnose and solve unique problems. To complete this, they reimage systems and engage in computer networking. Deskside support technicians also work with purchasing staff to buy replacement hardware and software as needed.

· Installation of software upgrades - Deskside support workers complete hands-on fixes for desktops and laptops that include software installations and upgrades. They perform file backups and configure new systems and applications. After completing installations, deskside support workers test new computers according to established guidelines.

· How to create and maintain documentation - Documentation is a major requirement for deskside support. They record, track, and write notes for the help desk problem-solving process, including decision outcomes, actions taken, and final resolutions. Deskside support technicians are often required to submit accurate call logs itemising colleague interactions.

What are we looking for?
We're looking for someone who is hard working, has a positive can-do attitude and is excited by the idea of working in a role which interacts with a lot of people on a daily basis. You should have good communication and organisation skills, as well as strong IT skills. Attention to detail and being a team player is important too.

What can you expect from us?

You can expect a warm welcome, from a supportive IT team who will give you every tool available to us to help you thrive
You’ll get 28 days holiday, plus your birthday off if it falls on a working day.
We also offer some amazing high street discounts and have lots of exciting company events.
We have a huge focus on internal development and progression, including Internal Careers Fairs, Talent Spotting, and loads of opportunities to apply for internal positions
This is a great opportunity to work with some amazing brands in the energy, telecoms, digital and media sectors.

If you're excited by the prospect of starting your IT career with a fun and supportive team, we'd love to hear from you

We embrace diversity in all its forms and strive to foster an inclusive environment where everyone can do their best work and achieve their full potential.

We are committed to providing a fair and inclusive hiring process, where every candidate is evaluated solely on their qualifications and abilities. We are a Disability Confident employer.